am1290

Hi bellini13 and thank you so much for you time! I've already removed fianetfraud from server and still no response. Error log remains the same, there are no new issues.

Files uploaded, cache empty, still no response.

Either maintenance mode or active, front is fine. BO is fine but error 500 only appears by selecting Modules or Payment options from menu. Prestashop was updated a few hours ago.

Hi, ndiaga. Thanks for your time! I just changed it and still having no answer, error_log file remains the same.

Hello everyone! I have an issue trying to work with some options from back-office menu ("Modules" and "Payments" from Modules menu). Everytime I select any of them, after some minutes I get this message: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Then I looked at my error_log file and found this: [10-Mar-2017 22:34:41 UTC] PHP Warning: require_once(/home/globalmx/public_html/petroleum/tools/htmlpurifier/HTMLPurifier.standalone.php): failed to open stream: No such file or directory in /home/globalmx/public_html/petroleum/config/config.inc.php on line 122 [10-Mar-2017 22:34:41 UTC] PHP Fatal error: require_once(): Failed opening required '/home/globalmx/public_html/petroleum/tools/htmlpurifier/HTMLPurifier.standalone.php' (include_path='.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/globalmx/public_html/petroleum/config/config.inc.php on line 122 [14-Mar-2017 12:46:15 America/Mexico_City] PHP Parse error: syntax error, unexpected 'class' (T_CLASS) in /home/globalmx/public_html/petroleum/modules/fianetfraud/lib/kernel/CertissimXMLElement.class.php on line 1 [23-Mar-2017 09:40:50 America/Mexico_City] PHP Parse error: syntax error, unexpected 'class' (T_CLASS) in /home/globalmx/public_html/petroleum/modules/fianetfraud/lib/kernel/CertissimXMLElement.class.php on line 1 [23-Mar-2017 10:18:32 America/Mexico_City] PHP Warning: include_once(/home/globalmx/public_html/petroleum/tools/swift/Swift.php): failed to open stream: No such file or directory in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 40 [23-Mar-2017 10:18:32 America/Mexico_City] PHP Warning: include_once(): Failed opening '/home/globalmx/public_html/petroleum/tools/swift/Swift.php' for inclusion (include_path='/home/globalmx/public_html/petroleum/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 40 [23-Mar-2017 10:18:32 America/Mexico_City] PHP Warning: include_once(/home/globalmx/public_html/petroleum/tools/swift/Swift/Connection/SMTP.php): failed to open stream: No such file or directory in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 41 [23-Mar-2017 10:18:32 America/Mexico_City] PHP Warning: include_once(): Failed opening '/home/globalmx/public_html/petroleum/tools/swift/Swift/Connection/SMTP.php' for inclusion (include_path='/home/globalmx/public_html/petroleum/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 41 [23-Mar-2017 11:45:10 America/Mexico_City] PHP Warning: include_once(/home/globalmx/public_html/petroleum/tools/swift/Swift.php): failed to open stream: No such file or directory in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 40 [23-Mar-2017 11:45:10 America/Mexico_City] PHP Warning: include_once(): Failed opening '/home/globalmx/public_html/petroleum/tools/swift/Swift.php' for inclusion (include_path='/home/globalmx/public_html/petroleum/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 40 [23-Mar-2017 11:45:10 America/Mexico_City] PHP Warning: include_once(/home/globalmx/public_html/petroleum/tools/swift/Swift/Connection/SMTP.php): failed to open stream: No such file or directory in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 41 [23-Mar-2017 11:45:10 America/Mexico_City] PHP Warning: include_once(): Failed opening '/home/globalmx/public_html/petroleum/tools/swift/Swift/Connection/SMTP.php' for inclusion (include_path='/home/globalmx/public_html/petroleum/tools/htmlpurifier/standalone:.:/opt/alt/php54/usr/share/pear:/opt/alt/php54/usr/share/php') in /home/globalmx/public_html/petroleum/modules/mailjet/mailjet.php on line 41 How is this happening? Our site is hosted by GoDaddy and we recently discovered that site's folder almost reached the file usage, then we deleted LOTS of files from server but still no response with both options, store is working fine but doesn't show any payment method, I believe this issues are related but can't find any solution. Thanks in advance!

Hola a todos. Tengo un problema en mi sitio de PrestaShop, es la versión 1.6.0.14 y ocurre lo siguiente: Tengo habilitado el carrito de compra y cuando un usuario quiere agregar un producto cualquiera al carrito, aparece el siguiente mensaje: Impossible to add the product to the cart. textStatus: 'parsererror' errorThrown: 'SyntaxError: Unexpected token < in JSON at position 0' responseText: Strict Standards: Declaration of CartRule::checkValidity() should be compatible with CartRuleCore::checkValidity(Context $context, $alreadyInCart = false, $display_error = true, $check_carrier = true) in /home/globalmx/public_html/petroleum/override/classes/CartRule.php on line 34 {"products":[{"id":42,"link":"https:\/\/global-light.com.mx\/petroleum\/home\/42-gl5580k.html","quantity":1,"image":"https:\/\/global-light.com.mx\/petroleum\/100-home_default\/gl5580k.jpg","image_cart":"https:\/\/global-light.com.mx\/petroleum\/100-cart_default\/gl5580k.jpg","priceByLine":"3 701,69 $","name":"GL5580K","price":"3 701,69 $","price_float":3191.11,"idCombination":0,"idAddressDelivery":0,"is_gift":false,"hasAttributes":false,"hasCustomizedDatas":false,"customizedDatas":[]}],"discounts":[],"shippingCost":"253,26 $","shippingCostFloat":4276.09071918,"wrappingCost":"0,00 $","nbTotalProducts":1,"total":"3 954,95 $","productTotal":"3 701,69 $","freeShipping":"0,00 $","freeShippingFloat":0,"hasError":false,"crossSelling":false} De igual forma, cuando elimino un producto del carrito, ya sea en el checkout o abriendo la lista de productos en el carrito, pasa lo siguiente: TECHNICAL ERROR: unable to save update quantity Details: Error thrown: [object Object] Text status: parsererror Lo curioso es que en ambos casos, cuando refresco la página, los elementos se borran o se agregan al carrito, según sea el caso. Aquí la cuestión es que busqué el error en la famosa "línea 34" y no hay ni caracteres faltantes ni llaves sin cerrar, todo parece ir en orden e incluso creí que se trataba de un error derivado de la cantidad de archivos que hay en el servidor (está casi lleno aunque ya se depuró). ¿Alguien tiene idea alguna sobre qué pueda pasar? Dejo la liga del sitio por si es necesario: https://global-light.com.mx/petroleum Desde ya, gracias por la ayuda.