Presta1.7 Newbie Posted August 9, 2019 Share Posted August 9, 2019 I can no longer enter my backend from my prestashop store 1.7.6.0. Does anyone have an idea what to do? Please see your response. Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 Which is the problem? Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Hi, i got a blanco page: See Url: https://www.maximustopdeals.com/admin123/index.php?controller=AdminDashboard&token=2b5a22ad99a1c776016ea75d0bf1d2a9 Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 Turn on errors Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 I got this message from the hoster: [09-Aug-2019 09:03:04 Europe/Amsterdam] PHP Fatal error: Uncaught Symfony\Component\Filesystem\Exception\IOException: Cannot rename "/home/maximu37/public_html/var/cache/prod/translations/catalogue.nl-NL.NXhscRe.phpiWY2dv" to "/home/maximu37/public_html/var/cache/prod/translations/catalogue.nl-NL.NXhscRe.php". in /home/maximu37/public_html/vendor/symfony/symfony/src/Symfony/Component/Filesystem/Filesystem.php:289 Stack trace: #0 /home/maximu37/public_html/vendor/symfony/symfony/src/Symfony/Component/Filesystem/Filesystem.php(694): Symfony\Component\Filesystem\Filesystem->rename('/home/maximu37/...', '/home/maximu37/...', true) #1 /home/maximu37/public_html/vendor/symfony/symfony/src/Symfony/Component/Config/ResourceCheckerConfigCache.php(124): Symfony\Component\Filesystem\Filesystem->dumpFile('/home/maximu37/...', '<?php\n\nuse Symf...') #2 /home/maximu37/public_html/vendor/symfony/symfony/src/Symfony/Component/Translation/Translator.php(334): Symfony\Component\Config\ResourceCheckerConfigCache->write('<?php\n\nuse Symf...', Array) #3 /home/maximu37/public_html/ven in /home/maximu37/public_html/vendor/symfony/symfony/src/Symfony/Component/Filesystem/Filesystem.php on line 289 Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 Maybe a permissions problem... 🙄 Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 It could be, but how can i solved this problem? Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 In this case ask your hoster to check permissions in all folders and specifically in folder "/home/maximu37/public_html/var/cache/prod/translations/" Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 You can also try to rename folder "/var/cache/prod/". It's a cache folder and will be restored next time you load your page. Maybe it's just a punctual error. Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 That must be with ftp I assume? Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 Yes Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Which folder need a rename? Link to comment Share on other sites More sharing options...
JBW Posted August 9, 2019 Share Posted August 9, 2019 Rename var/cache to var/cache_old Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Permissions 0644 or 0755 Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Is the reappointment well done by me? Link to comment Share on other sites More sharing options...
joseantgv Posted August 9, 2019 Share Posted August 9, 2019 Yes. Please be careful, you are attaching images 5 times! Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Thank you for your great and quick help. Problem solved! I tried to click on the heart, but doesn't work. Link to comment Share on other sites More sharing options...
Presta1.7 Newbie Posted August 9, 2019 Author Share Posted August 9, 2019 Problem solved. Thank you for your quick help and support! Link to comment Share on other sites More sharing options...
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