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Customer Service Options issues

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I've been trying to set up the email configuration in Customer Service Options but I keep getting the messages "IMAP configuration is not correct" or "Cannot connect to the mailbox :
[CLOSED] IMAP connection broken (server response)
". The IMAP settings  (URL, username, port & password) are correct according to my server but I just cannot get this to work. I've tried various different configurations of the YES/NO buttons on the IMAP options but no joy. Also tried configuring it for POP3 but I get the same messages. Anyone know how to set this up?

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Hi I'm experiencing the same issue on version 1.7.6.1, did you manage to get it sorted out?

Thanks!

 

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Hi,

Nope, I never did. No one responded and I couldn't find a solution so I just removed all the IMAP settings to disable the feature.

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ooook :( Thanks. I'll open a thread in the Spanish forums and if I get any answer I'll revert here.

 

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