SirachMatthews Posted May 5, 2019 Posted May 5, 2019 My customers are receiving the "There are no carriers that deliver to the address you selected." error. This has happened in the past, and I was able to recover, by adding weight values to all my products. The problem is happening again. Except, not exactly as before. My Canadian customers are receiving only UPS Carrier options, while my US customers receive no carriers. You can see some info on my setup below. My UPS and Canada Post Carrier settings are identical to each other which is why I only show the Canada Post settings below. When placing a BO order, I am able to select the Canada Post carriers, but the shipping price is set to zero. All my customers are opting to give up, as they are unable to place their orders. I did a manual quote for one customer who contacted me regarding the issue. That's how I found out about the problem. I have tried resetting the Canada Post addon to no avail. I also disable the Shipping Costs Based On Zipcodes addon, as well to no avail. Only the UPS carriers are showing up. I managed to get UPS to show up by assigning a carrier to the United States zone, but it is so expensive, that customers are abandoning their carts because of the shipping price alone. I also tried resetting my API passwords for the Canada Post addon, but that did not work either. I hope someone can help. If you need more information, please ask. Environment PS Version: 184.108.40.206 Relevant Addons: Connect to UPS v1.4.0 - by PrestaShop Canada Post v1.0.0 - by WebDevOverture Shipping Costs Based On Zipcodes Pro v3.0.1 - By ProQuality Theme: default bootstrap Zone Setup (Shipping Costs Based On Zipcodes)Country Zone Filter Zipcode min Zipcode max Date Canada Sometown Is Equal With H0H 0H0 H0H 0H0 2019-02-01 Canada Canada Is Range A0A 0A0 Z9Z 9Z9 2019-02-01 United States United States Is Range 00001 99999 2019-02-01 Carrier Setup (Canada Post - Expedited Parcel) Add Handling Costs: TRUE Free Shipping: FALSE Billing: According to total weight. Tax: CA - Standard Rate Out-of-range behavior: Apply the cost of the highest defined range Ranges: Will be applied when the weight is >= KG 0.000000 Will be applied when the weight is < KG 1000.000000 All, FALSE Canada, TRUE, $ 0.000000 United States, FALSE Sometown, TRUE, $ 0.000000 Group Access: All groups Carrier Setup (Canada Post - Expedited Parcel USA) Add Handling Costs: TRUE Free Shipping: FALSE Billing: According to total weight. Tax: None Out-of-range behavior: Apply the cost of the highest defined range Ranges: Will be applied when the weight is >= KG 0.000000 Will be applied when the weight is < KG 1000.000000 All, FALSE Canada, FALSE United States, TRUE, $ 0.000000 Sometown, FALSE Group Access: All groups Share this post Link to post Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now