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presteshop verson 1.6


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hi support,

need help how to to fix.. we facing the problem on presteshop admin site. can't login into the system.. 

- after enter password.. the button .. loading icon.. no action.

- we did reset password from backend database ps_employee. after go back the admin site do login, same problem..
look like the connect missing .. can rearch backend..

ps advice .. what we can do..? 

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When you change password backend from database, you need choose MD5 after you enter new password.

And you need to obtain the COOKIE_KEY from SETTINGS.INC.PHP file in order to change Admin password. Navigate to your PrestaShop config folder in File Manager and edit SETTINGS.INC.PHP file.



Find and copy COOKIE_KEY from SETTINGS.INC.PHP file.



When you are in the Edit screen look for the line that starts with the label passwd. Clear the existing value in the passwd field with your backspace or delete key.


Next, right click (or control-click on a Mac) in the same field and select PASTE to insert the COOKIE_KEY from the SETTINGS_INC.PHP file from earlier.

After placing the code in there, the next step is to type in your desired new password. Please note that we are joining COOKIE_KEY with your new password and there should be NO SPACE in between your password and the COOKIE_KEY. In this particular screen shot, we are changing Admin password to orange123.

Once you are done, click on the FUNCTION drop-down menu and select MD5 option.
After that, click on GO button in the bottom left corner of the screen in order to change Admin password.

Or you can Access your PrestaShop Admin dashboard and click I forgot my password button



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hi TDK Studio..
the method we did already... same no acton.. after we enter "login" 
[ show loading icon ] over the login button.. no action.. 
few second.. go the page 404 .. page no found.. 
do you know why?

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