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Price Display (to include /exclude Tax) is missing in Preference >> Products page


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Greetings to all...!!!

I cannot find the drop down menue to change how price is displayed (with or without tax).
So the price displayed is always without tax, no matter if i change it in Customer >> Group >> Default
users,.... or for any user group. The price is always displayed excluding tax.

Please help...

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In BO, in the customer page, you have to set the "default group" of the customer to the correct group.

You can select several groups in the list, but the one taken into account for prices is the one specified in the "Default group" select line.

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Hi konquer247 - thanks for showing us the different images - I had exactly the same problem with the missing drop down menu.

I went to the 'customer' tab and then clicked on the 'group' tab ---- and yes, just like you I only have one group, the default group.

When I clicked 'edit' for the default group I found the missing 'price display' drop down menu !!

I was able to change between tax included and tax excluded for the default group and it worked !

Hope this helps.

36373_NpXYUjqCx1LG8mRUtDJ6_t

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I also made sure the tax was enable to start with in the 'payment' tab as well as drop down menu in the individual product (second screenshot)

I'm aware that's all very basic and you may have tried these already but sometimes the answer is staring right back at you !!!

36375_pgFr3JdHSyIYdSoNn6qV_t

36376_Vdf1NeH641hl0xXmKp2u_t

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  • 2 weeks later...
I also made sure the tax was enable to start with in the 'payment' tab as well as drop down menu in the individual product (second screenshot)

I'm aware that's all very basic and you may have tried these already but sometimes the answer is staring right back at you !!!


AGL, Thank you very much for your replies,
As you have said I knew these settings. But i am still having the
same problem. The tax settings under Payment tab is enabled and set to 25%
and all products have a 25% tax rate in thier settings.

No matter I change tax included or excluded under the default user group in Customer >> Groups, the price I display will always be

Pre-tax retail price: and not

Final retail price:

Any new Ideas or Fix
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bump, i have the same issue, cant display prices on the website with tax included.
I have a tax set on all products, each product has a tax set in the settings, there is no option in the groups area to select anything to do with tax.

Any ideas?

Thanks in advance.

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  • 2 weeks later...

Hello all!
This is my first post and I am rather new to Prestashop.
I don't know if you are still looking for a solution konquer247 but I've encountered what I think it is the same problem as yours, as all of my prices appeared without taxes and I managed to solve it by going to BO - Payement - Taxes where I modified my VAT by checking the Europe region.
Hope it helps!
Cheers!

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  • 6 months later...

AGL, thanks heaps! you helped me solve my problem :D woot! yay for Prestashop forum!

Hi konquer247 - thanks for showing us the different images - I had exactly the same problem with the missing drop down menu.

I went to the 'customer' tab and then clicked on the 'group' tab ---- and yes, just like you I only have one group, the default group.

When I clicked 'edit' for the default group I found the missing 'price display' drop down menu !!

I was able to change between tax included and tax excluded for the default group and it worked !

Hope this helps.

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