Contact form not showing up.

[Ruup]

Hi Prestashop users!,

There is a problem with my contact page: the contact form itself does not show up. Only an empty bar where it should be.

See attachement.

Hope someone does know the answer and could help!

Regards,

[Bas_1981]

Same issue here afteru pdating to 1.7.3.2.

I found my solution here: http://forge.prestashop.com/browse/BOOM-5347

Just replace the old contactform.php and it will work again!

good luck!

[Ruup]

Hi Bas,

Thanks for the quick response!
Replaced all the files inside the contactform folder, but the issue remains. Am I doing something wrong or...?

[Bas_1981]

Ì only replaced contactform.php from my backup (PS 1.7.3.0), cleared cache and it worked.

That was my solution.

[silverstar68]

Hi,

I have this exact same problem and I can't replace the contactform.php file from my old back up since I got rid of the old back up files and only discovered this fault afterwards. 

Does anyone know how I can get a replacement contactform.php file? or what I can do? I am on v1.7.3.3

Regards

[Armondz]

Was a solution found here? 

I have a contact form module turned on but the contact link doens't appear. When I try to use the direct link mysite.com/contact-us it sends me to 404 page.

Can anyone advice here please? 

 

Thanks

[Knowband Plugins]

Kindly confirm whether you have changed any  "SEO and URL settings"

 

 

Kindly confirm whether the entry for the contact page exist at your end or not.

[Armondz]

Thanks, I've found the problem. By some reason the meta db tables were lacking data about the contact form. I've inserted it manualy and it started to work. 

[Knowband Plugins]

Thanks, 

We are pleased to know that your issue has been resolved. 

Edited February 28, 2023 by Knowband Plugins (see edit history)