Problem with virtual products. Download stops after 41 MB! Please help!

[berlinrennt]

Hi all,

we are running a shop where you can buy and download relatively large movie files (up to 500 MB). I create virtual products, upload a small file first and later I upload the large file via ftp (and with this I replace this cryptic file in the download folder). So far, this seems to work fine.

However, we have the following problem now. If somebody orders a movie, he receives an e-mail with the download link. The customer is able to start the download. But, and this the problem: the download ist cancelled after 41 Megabyte!?

I have no idea what the problem could be. Is Prestashop the problem? Is the way I created the virtual product the problem? Or is it the server who has a limit? I don't have problems to download other large files from the Server!?

Does anybody have an idea? It's - as usual - a bit urgent ...

Thanks for your help!!

Best,
Lorenz

[tomerg3]

Does is always stop at the same place?

Can you try to download the file directly from your server? (just upload it to a folder and try to download)

That should let us know if it's a server issue, or a Prestashop issue

[berlinrennt]

Yes, it does always stop after 41 MB. If I download a file from another folder it's no problem. So I think its rather an Prestashop issue.

I mean, the file I upload when creating a new product ist just 10kb ... and then I overwrite this file with a 500GB one. Could this be the problem? Hm.

Thanks for your help!

[tomerg3]

Which version of Prestashop do you use ?

[berlinrennt]

It's Version 1.3.1.1 - 0.795s

[tomerg3]

Did you make this change?
http://www.prestashop.com/forums/viewthread/61020/installing_prestashop/issue_with_prestashop_1_dot_3_dot_1_and_downloadable_products