error 500 Error 500 while processing user order

[alebnight]

Hi, I'm getting an error 500 when finishing 2nd step of the order process. ADDRESSES

Here, when I click [Continuar/next/proceed], it's sends me to a 500 page.

This is the shop of some friends, I think they remove one of carriers and then this started to happen.

Switching to debug and reloading right in the 500 page give me this:

[PrestaShopException]

La propiedad Address->lastname está vacía.
at line 944 in file classes/ObjectModel.php

939.             }
940. 
941.             $message = $this->validateField($field, $this->$field);
942.             if ($message !== true) {
943.                 if ($die) {
944.                     throw new PrestaShopException($message);
945.                 }
946.                 return $error_return ? $message : false;
947.             }
948.         }
949. 

    ObjectModelCore->validateFields - [line 272 - classes/ObjectModel.php]
    ObjectModelCore->getFields - [line 518 - classes/ObjectModel.php]
    ObjectModelCore->add - [line 174 - classes/Address.php] - [2 Arguments]
    AddressCore->add - [line 476 - classes/ObjectModel.php] - [2 Arguments]
    ObjectModelCore->save - [line 76 - classes/form/CustomerAddressPersister.php]
    CustomerAddressPersisterCore->save - [line 163 - classes/form/CustomerAddressForm.php] - [2 Arguments]
    CustomerAddressFormCore->submit - [line 111 - classes/checkout/CheckoutAddressesStep.php]
    CheckoutAddressesStepCore->handleRequest - [line 57 - classes/checkout/CheckoutProcess.php] - [1 Arguments]
    CheckoutProcessCore->handleRequest - [line 202 - controllers/front/OrderController.php] - [1 Arguments]
    OrderControllerCore->initContent - [line 205 - classes/controller/Controller.php]
    ControllerCore->run - [line 379 - classes/Dispatcher.php]
    DispatcherCore->dispatch - [line 28 - index.php]

Screenshot:

However, if I try to replicate this by ordering again, instead of going to the order page I get this,

Whoops, looks like something went wrong.
1/1 ContextErrorException in smarty_internal_templatebase.php(157) : eval()'d code line 57: Notice: Undefined index: name

    in smarty_internal_templatebase.php(157) : eval()'d code line 57
    at ErrorHandler->handleError('8', 'Undefined index: name', '/var/www/badeco/vendor/prestashop/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code', '57', array('_smarty_tpl' => object(Smarty_Dev_Template), '_from' => array('id_address' => array('name' => 'id_address', 'type' => 'hidden', 'required' => false, 'label' => '', 'value' => null, 'availableValues' => array(), 'maxLength' => null, 'errors' => array()), 'id_customer' => array('name' => 'id_customer', 'type' => 'hidden', 'required' => false, 'label' => '', 'value' => null, 'availableValues' => array(), 'maxLength' => null, 'errors' => array()), 'back' => array('name' => 'back', 'type' => 'hidden', 'required' => false, 'label' => '', 'value' => null, 'availableValues' => array(), 'maxLength' => null, 'errors' => array()), 'token' => array('name' => 'token', 'type' => 'hidden', 'required' => false, 'label' => '', 'value' => 'e619fb5b44a3c17b1519644bdd4f878d', 'availableValues' => array(), 'maxLength' => null, 'errors' => array()), 'alias' => array('name' => 'alias', 'type' => 'text', 'required' => false, 'label' => 'Alias', 'value' => null, 'availableValues' => array(), 'maxLength' => '32', 'errors' => array()), 'address1' => array('name' => 'address1', 'type' => 'text', 'required' => true, 'label' => 'Dirección', 'value' => null, 'availableValues' => array(), 'maxLength' => '128', 'errors' => array()), 'id_state' => array('name' => 'id_state', 'type' => 'select', 'required' => true, 'label' => 'Estado ', 'value' => null, 'availableValues' => array('Puente Alto', 'La Florida', 'Ñuñoa', 'Las Condes', 'Pirque', 'La Pintana', 'La Granja', 'San Joaquin', 'La Cisterna', 'El Bosque', 'San Bernardo', 'San Ramón', 'San Miguel', 'Peñalolen', 'Macul', 'La Reina', 'Providencia', 'Santiago', 'Estación Central', 'Pedro Aguirre Cerda', 'Cerrillos', 'Lo Espejo', 'Maipu', 'Padre Hurtado', 'Pudahuel', 'Lo Prado', 'Cerro Navia', 'Quilicura', 'Conchalí', 'Huechuraba', 'Vitacura', 'Renca', 'Lo Barnechea'), 'maxLength' => null, 'errors' => array()), 'city' => array('name' => 'city', 'type' => 'text', 'required' => true, 'label' => 'Ciudad', 'value' => null, 'availableValues' => array(), 'maxLength' => '64', 'errors' => array()), 'id_country' => array('name' => 'id_country', 'type' => 'countrySelect', 'required' => true, 'label' => 'País', 'value' => '68', 'availableValues' => array('Chile'), 'maxLength' => null, 'errors' => array()), 'phone_mobile' => array('name' => 'phone_mobile', 'type' => 'text', 'required' => false, 'label' => 'Teléfono móvil', 'value' => null, 'availableValues' => array(), 'maxLength' => '32', 'errors' => array()), 'firstname' => array('value' => 'Alexis'), 'lastname' => array('value' => 'Sanchez Reyes')))) in smarty_internal_templatebase.php(157) : eval()'d code line 57
    at content_5aac37d8048217_51395463(object(Smarty_Dev_Template)) in smarty_internal_templatebase.php line 188
    at Smarty_Internal_TemplateBase->fetch(null, null, null, null, false, true, false) in SmartyDev.php line 60
    at Smarty_Dev_Template->fetch() in AbstractForm.php line 119
    at AbstractFormCore->render(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true)) in RenderableProxy.php line 52
    at RenderableProxy->render(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true)) in smartyfront.config.inc.php line 94
    at smartyRender(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true), object(Smarty_Dev_Template))
    at call_user_func_array('smartyRender', array(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true), object(Smarty_Dev_Template))) in SmartyLazyRegister.php line 83
    at SmartyLazyRegister->__call('smartyRender', array(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true), object(Smarty_Dev_Template))) in smarty_internal_templatebase.php(157) : eval()'d code line 88
    at SmartyLazyRegister->smartyRender(array('file' => 'checkout/_partials/address-form.tpl', 'ui' => object(RenderableProxy), 'use_same_address' => true, 'type' => 'delivery', 'form_has_continue_button' => true), object(Smarty_Dev_Template)) in smarty_internal_templatebase.php(157) : eval()'d code line 88
    at content_5aac37d7f29511_44444838(object(Smarty_Dev_Template)) in smarty_internal_templatebase.php line 188
    at Smarty_Internal_TemplateBase->fetch(null, null, null, null, false, true, false) in SmartyDev.php line 60
    at Smarty_Dev_Template->fetch() in AbstractCheckoutStep.php line 94
    at AbstractCheckoutStepCore->renderTemplate('checkout/_partials/steps/addresses.tpl', array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy)), array('address_form' => object(RenderableProxy), 'use_same_address' => true, 'use_different_address_url' => 'https://www.badeco.cl/pedido?use_same_address=0', 'new_address_delivery_url' => 'https://www.badeco.cl/pedido?newAddress=delivery', 'new_address_invoice_url' => 'https://www.badeco.cl/pedido?newAddress=invoice', 'id_address_delivery' => '0', 'id_address_invoice' => '0', 'show_delivery_address_form' => true, 'show_invoice_address_form' => false, 'form_has_continue_button' => true)) in CheckoutAddressesStep.php line 224
    at CheckoutAddressesStepCore->render(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy))) in RenderableProxy.php line 52
    at RenderableProxy->render(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy))) in smartyfront.config.inc.php line 94
    at smartyRender(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))
    at call_user_func_array('smartyRender', array(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))) in SmartyLazyRegister.php line 83
    at SmartyLazyRegister->__call('smartyRender', array(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))) in smarty_internal_templatebase.php(157) : eval()'d code line 36
    at SmartyLazyRegister->smartyRender(array('identifier' => 'checkout-addresses-step', 'position' => '2', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template)) in smarty_internal_templatebase.php(157) : eval()'d code line 36
    at content_5aac37d7e1fb24_77867958(object(Smarty_Dev_Template)) in smarty_internal_templatebase.php line 188
    at Smarty_Internal_TemplateBase->fetch(null, null, null, null, false, true, false) in SmartyDev.php line 60
    at Smarty_Dev_Template->fetch() in CheckoutProcess.php line 110
    at CheckoutProcessCore->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy))) in RenderableProxy.php line 52
    at RenderableProxy->render(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy))) in smartyfront.config.inc.php line 94
    at smartyRender(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))
    at call_user_func_array('smartyRender', array(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))) in SmartyLazyRegister.php line 83
    at SmartyLazyRegister->__call('smartyRender', array(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template))) in smarty_internal_templatebase.php(157) : eval()'d code line 140
    at SmartyLazyRegister->smartyRender(array('file' => 'checkout/checkout-process.tpl', 'ui' => object(RenderableProxy)), object(Smarty_Dev_Template)) in smarty_internal_templatebase.php(157) : eval()'d code line 140
    at content_5aac37d7c9d3c0_80689682(object(Smarty_Dev_Template)) in smarty_internal_templatebase.php line 188
    at Smarty_Internal_TemplateBase->fetch('checkout/checkout.tpl', null, 'layouts/layout-left-column.tpl', null, false, true, false) in SmartyDev.php line 41
    at SmartyDev->fetch('checkout/checkout.tpl', null, 'layouts/layout-left-column.tpl') in FrontController.php line 660
    at FrontControllerCore->smartyOutputContent('checkout/checkout.tpl') in FrontController.php line 644
    at FrontControllerCore->display() in Controller.php line 225
    at ControllerCore->run() in Dispatcher.php line 379
    at DispatcherCore->dispatch() in index.php line 28

Any help will be appreciated.

Using Prestashop 1.7.2.2

[alebnight]

Thanks Ndiaga.

The theme is M4 fashion.

I'm downloading the folder now ($DOCUMENT_ROOT/themes/M4Fashion)

Where should I fill theme?

[sander]

I had similar problem, which was caused by address format:

BO -> international -> locations -> {edit country} -> address format

In my case there was a wrong syntax: "Customer:firstname lastname ... ", so I took the "Customer:" out and everything works again.

Check all countries that your shop or browser might be associated with (Chile, Spain, England). If any of them has noticeably different address format than the rest of the countries, you can test out with other formats and see when problem occurs.