Black RL Posted March 12, 2018 Share Posted March 12, 2018 Hi all! I'm having a very strange problem that is infuriating! Costumer status is changing from active to inactive without my input, the strange thing is that this is only happening to one of the active ones (so far, I'm not opening the gates because of this). I log to backoffice and I change costumer account to active (directly or indirectly by editing the costumer) The costumer uses the account (he uses latest Firefox), everything seems fine A couple of days pass and the status changes "automatically" to inactive, without my input! Any clues of what can be happening? Help? Many thanks! Note: I've searched the web for a couple of days and I couldn't find a similar problem Artimol - configuration.pdf Link to comment Share on other sites More sharing options...
Black RL Posted March 13, 2018 Author Share Posted March 13, 2018 Bump, sorry. Help? Ideas? It happened again today! Link to comment Share on other sites More sharing options...
Black RL Posted March 19, 2018 Author Share Posted March 19, 2018 It happened again, this time I'm keeping a record: 13-3-2018 10:36 - activated 19-3-2018 11:18 - I checked and it's not activated; activated again Any ideas would be appreciated, thanks. Link to comment Share on other sites More sharing options...
Black RL Posted March 26, 2018 Author Share Posted March 26, 2018 It seems it happens every 6 days: 13-3-2018 10:36 - activated 19-3-2018 11:18 - I checked and it's not activated; activated again 26-3-2018 10:03 - I checked and it's not activated; activated again Suggestions? Link to comment Share on other sites More sharing options...
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