Order confirmation no products only total

[ludovic.l]

Hi,

i'm using PS 1.7.2.5 with php 7.0.27 and a commercial theme

I ahve an issue with the pdf sent for order confirmation. It is the same than the one described here => https://www.prestashop.com/forums/topic/395882-order-confirmation-email-no-products-or-date/

I have tried several things (check translation, add tpl files to /mail/fr, tried with classic theme, disable purifier, disable ssl), nothing works.

Any help should be really appreciate :-), i am turning crazy.

Thanks by advance

Edited March 6, 2018 by ludovic.l (see edit history)

[Mauro]

I'm having the same problem, can anyone help us, it's really important i think!

I'm using 1.7.2.4 maybe 1.7.3.0 could be helpfull?

Thanks

[ludovic.l]

Hi,

1.7.3 dont seems to resolve issue, and upgrade was not clean.

I found a way to avoid issue.

As Prestashop send an order confirmation automatically after an order, I deactivate the sending of mail when the status command change. Now I dont manage the order_conf according to the status anymore. 

In the same I have installed mail alerts in order to deny customers mails.

For the invoice I send it after payment confirm.

Hope this will help 

[alexll]

HI,

I had the same problem where the product list in the order confirmation email was not being displayed.

In my case it was due to that in the emails language template directory I was missing the files "order_conf_product_list.tpl" and "order_conf_product_list.txt".

[ludovic.l]

Thanks for your help Alex,

unfortunately, files are present in the language template directory.

 

[Mauro]

I had the same problem, maybe for some modification on e-mail html translation. I' read that the html editor in prestashop, could insert some extra non seen code and cause this problem.

My solution, was to upload the template file for the e-mails and now everything works fine ;-) 

[Daffuzz]

Thanks! Helps to fix shop problem!

[ludovic.l]

Hello,

wich template to upload ? and where ?

Thanks for your help 

[Daffuzz]

17 hours ago, ludovic.l said:

Hello,

wich template to upload ? and where ?

Thanks for your help 

I use from codes from english to other launguages, for me Latvian languagle files been lost

location is with filezilla mails folder

[swiss]

I guess they ar mixing here 1,6 and 1,7 !!!

Someone solve the Problem at 1.7 ???

[fonteyne131]

Hi, I'm having the same problem om Prestashop 1.7.3.3

 

Did anyone find a solutions yet?

 

Best regards

Jurgen

[jdesaer]

Same issue ... 

Prestashop 1.7.3.3
Languages deleted and re-installed (with package data downloaded). Copying the files from EN folder to NL (my language) didn't help. Even when using the English version didn't help.

Anyone suggestions?

 

Thanks,

Jan

[Turisbike]

Hello group,

I have the same problem in V 1.7

anyone have a solution ?

[Pyssou]

Hi all,

 

I have the same issue. Missing products list on order and invoice and email.

I found that any order_detail related to the order is created on database. It's because of that.

Unfortunately I don't know how to solve it

I found this hack

but it doesn't resolve the issue

Anyone had an idea ?

[Kunsthelden]

Dear all,

Do you see these files in the mail / lang folder?

order_conf_product_list.html

order_conf_product_list.tpl

order_conf_product_list.txt

 

if not, this could be the reason. This is generating the {products} and {discount} entries.

Kindly

[dasilva01]

On 3/18/2019 at 9:43 PM, Kunsthelden said:

Dear all,

Do you see these files in the mail / lang folder?

order_conf_product_list.html

order_conf_product_list.tpl

order_conf_product_list.txt

 

if not, this could be the reason. This is generating the {products} and {discount} entries.

Kindly

Kunsthelden, you're a legend! 

 

I downloaded the 1.7.5.0 zip, and uploaded the files listed above to the server - and then it worked!

THANKS!

Edited March 28, 2019 by dasilva01 (see edit history)

[Tomas Z]

On 3/27/2018 at 5:15 PM, alexll said:

HI,

I had the same problem where the product list in the order confirmation email was not being displayed.

In my case it was due to that in the emails language template directory I was missing the files "order_conf_product_list.tpl" and "order_conf_product_list.txt".

Thank you, this worked for me on 1.7.6.1

[Kami Solutions]

On 3/27/2018 at 5:15 PM, alexll said:

HI,

I had the same problem where the product list in the order confirmation email was not being displayed.

In my case it was due to that in the emails language template directory I was missing the files "order_conf_product_list.tpl" and "order_conf_product_list.txt".

MVP and LEGEND, was going crazy for a moment. Works for 1.7

Edited May 15, 2020 by centrobolsos (see edit history)

[RikMK]

On 3/18/2019 at 9:43 PM, Kunsthelden said:

Dear all,

Do you see these files in the mail / lang folder?

order_conf_product_list.html

order_conf_product_list.tpl

order_conf_product_list.txt

 

if not, this could be the reason. This is generating the {products} and {discount} entries.

Kindly

Can confirm this is the solution when you have your own language mails in your child theme folder. Version 1.7.8.5

You can find the needed files in:
Home directory/mails/_partials/

I just copied all of the the files there to the child-theme/mail/language folder. 

Thanks Kunsthelden!