chagui900 Posted February 20, 2018 Share Posted February 20, 2018 Hello everyone, for more that I search the internet I do not find anything about it and I am not the only one who has this problem. It turns out that some customers see the price without IVa on the web. I think I have everything right since this only happens sometimes. Can someone give me a solution or have the same problem? Thank you... Link to comment Share on other sites More sharing options...
Guest Posted February 20, 2018 Share Posted February 20, 2018 Are you selling in Spain? Do you have the VAT module installed? which will mean that customers from other EU countries will not see VAT?The customers who do not see VAT are the also in Spain? Or could they be in another country? For example a customer from Austalia should not be charged VAT You can also use groups to show different customers VAT or not - so check all those settings Link to comment Share on other sites More sharing options...
chagui900 Posted February 20, 2018 Author Share Posted February 20, 2018 5 hours ago, haylau said: Are you selling in Spain? Do you have the VAT module installed? which will mean that customers from other EU countries will not see VAT?The customers who do not see VAT are the also in Spain? Or could they be in another country? For example a customer from Austalia should not be charged VAT You can also use groups to show different customers VAT or not - so check all those settings Thanks for your answer. I only sell in Spain, I think I have all the groups to show Iva and all the rules of correctly configured rates. Fortunately, it only happens with some users but I do not know what percentage it will be, of course ... Link to comment Share on other sites More sharing options...
Guest Posted February 20, 2018 Share Posted February 20, 2018 What is the website URL? How do you know there is a problem. Do the I doubt the customers would know if they are seeing VAT or not Link to comment Share on other sites More sharing options...
chagui900 Posted February 22, 2018 Author Share Posted February 22, 2018 On 20/2/2018 at 8:43 PM, haylau said: What is the website URL? How do you know there is a problem. Do the I doubt the customers would know if they are seeing VAT or not I know why I commented, come to a price and when they sign up to make the purchase, another price appears but always accompanied by "taxes included" Link to comment Share on other sites More sharing options...
chagui900 Posted February 22, 2018 Author Share Posted February 22, 2018 My Web is www.dmotoneumaticos.com Link to comment Share on other sites More sharing options...
Tine Chem Posted January 17 Share Posted January 17 did you manage to solve this? I also have some customers who notified me that they see prices without vat... but I have WITH VAT set for every group... how to solve this issue? Link to comment Share on other sites More sharing options...
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