Back Office Won't Load I Get A White Screen Only

[[email protected]]

Tried installing a module off GITHUB for Google API, immediately after this my back office will not load. I can put in my user name and password but only a white page results.

 

I turned on error reporting and loaded the back office, no errors were reported.

 

Please help!

Edited August 21, 2017 by [email protected] (see edit history)

[prestahero.com]

Tried installing a module off GITHUB for Google API, immediately after this my back office will not load.  I can put in my user name and password but only a white page results.

 

I tired on error reporting and loaded the back office, no errors were reported.

 

Please help!

 

have you turned dev mode? it's on config/defines.inc.php http://prntscr.com/gb359a 

The errors will be displayed. After that share the errors so we can help

You can also check error_log file which may be created under your admin folder to see the errors

 

Cheers

[[email protected]]

have you turned dev mode? it's on config/defines.inc.php http://prntscr.com/gb359a 

The errors will be displayed. After that share the errors so we can help

You can also check error_log file which may be created under your admin folder to see the errors

 

Cheers

I did turn on dev mode. The page loaded white with no errors displayed.

 

What else can I do?

 

Thanks.

[[email protected]]

I checked the error log and there was nothing recent in it, last was more than 2 weeks ago.

[prestahero.com]

I did turn on dev mode. The page loaded white with no errors displayed.

 

What else can I do?

 

Thanks.

 

you now  need to disable the module you just installed (it's not compatible with your website)

you can't load the back office so you need to do this using ftp or the hosting file manager.

Just find the module folder (it's located in /modules/) directory, rename it to another name (eg if it's googleapi, rename it to googleapi123) then reload your backoffice, it would work again

[[email protected]]

This worked BRILLIANTLY! I am so relieved, my back office is back!

 

Can I now safely delete that module folder that I renamed?

Edited August 21, 2017 by [email protected] (see edit history)

[razaro]

@docprego 

You did not mention what version of PrestaShop you have and also link to github module could help.

 

And like ets-soft suggested best to try rename/delete that folder. Also admin folder maybe there is error.log file

or from yours cPanel File manager check root and see if there is log folder. 

Edited August 21, 2017 by razaro
bit late replay, glad you sort it (see edit history)

[prestahero.com]

This worked BRILLIANTLY! I am so relieved, my back office is back!

 

Can I now safely delete that module folder that I renamed?

 

yes, you can do that

But to have it works on your site you need to contact the module author, give them your Prestashop version and ask them how to fix 

[prestahero.com]

@docprego 

You did not mention what version of PrestaShop you have and also link to github module could help.

 

And like ets-soft suggested best to try rename/delete that folder. Also admin folder maybe there is error.log file

or from yours cPanel File manager check root and see if there is log folder. 

 

Hi Raza 

I just helped a person

very excited

[rxsy2002]

Hi, I have same problem when saving: White screen.

The error I have is:-

Fatal error: Uncaught Error: Access to undeclared static property: Validate::$values in /home/angels33/public_html/classes/controller/AdminController.php:1224 Stack trace: #0 /home/angels33/public_html/classes/controller/AdminController.php(765): AdminControllerCore->processUpdateOptions() #1 /home/angels33/public_html/classes/controller/Controller.php(171): AdminControllerCore->postProcess() #2 /home/angels33/public_html/classes/Dispatcher.php(373): ControllerCore->run() #3 /home/angels33/public_html/admin123/index.php(54): DispatcherCore->dispatch() #4 {main} thrown in /home/angels33/public_html/classes/controller/AdminController.php on line 1224

 

Can someone help how to resolve this issue?

 

Wong