AndMatt Posted August 2, 2017 Share Posted August 2, 2017 Having issues with shopping carts either not converting to orders or not bringing products through? Usually when payment method is Paypal. Tried to convert cart manually this morning only to get the attached message?? Any help appreciated - non technical please IMG_20170802_0001.pdf Link to comment Share on other sites More sharing options...
Scully Posted August 2, 2017 Share Posted August 2, 2017 (edited) You haven't mention your prestashop version in use which could help to determine the problem. The error itself complains about wrong shipping cost. PayPal uses its own check mechanism for all totals in an order. If the do NOT MATCH EXACTELY, you get such kind of errors. If might be a rounding problem. Eventually post a shop url. And check your shipping costs in terms of rounding. Do you have an alternate payment method than just PayPal? If yes, can you order with another payment method? If this is the case, it's quite likle what I mentionned above. Edited August 2, 2017 by Scully (see edit history) Link to comment Share on other sites More sharing options...
AndMatt Posted August 2, 2017 Author Share Posted August 2, 2017 Prestashop Version 1.6.1.13 Paypal Euro Version 3.11.4 www.southwoodsaddlery.co.nz I have read the posts about rounding and investigations have showed some issues. If we use the price $69.90 the cart will not even process, if we use $69.95 the cart works. We have received orders from other payment methods. The postage rate for the order causing this new problem is $9.70 Rounding is set per item to match Paypal Link to comment Share on other sites More sharing options...
AndMatt Posted August 2, 2017 Author Share Posted August 2, 2017 Just experimented with the postage price changed from $9.70 to $9.20 same result, changed to $9.00 was able to create the order!!! So there must be an issue with how the numbers are being sent through??? Link to comment Share on other sites More sharing options...
Scully Posted August 2, 2017 Share Posted August 2, 2017 Yepp, that is a know issue. And PayPal respectively PrestaShop never really cared to finally fix it. Search the forum for PayPal rounding problem - you shold be able to find soulutions there. Link to comment Share on other sites More sharing options...
AndMatt Posted August 2, 2017 Author Share Posted August 2, 2017 Thanks for your input It is sad, as we will need to look at other software now Does the problem exist with version 1.7?? Link to comment Share on other sites More sharing options...
Scully Posted August 2, 2017 Share Posted August 2, 2017 I don't know with 1.7. But you might face other issues with 1.7, From what I read in some posts, the fix for PayPal should be quite easy to implement. 1 Link to comment Share on other sites More sharing options...
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