dapperman2014 Posted January 5, 2017 Share Posted January 5, 2017 Hi All, I am hoping someone can guide me and anyone else using Prestashop Cloud. It seems Prestashop Cloud is closing down their service, which means we have to transfer our "cloud" site to a "download" site. I have requested Prestashop to send me a copy of my site. They sent me 2 links to download my site and the two links just forward me to my website. I assumed that the download link would allow me to download a zip file of the store and its contents. I would then FTP it to another hosting service. Can anyone advise if I am missing something here? Or if Prestashop has sent me the wrong link? FYI- I am not that tech savvy. Regards Sammy Link to comment Share on other sites More sharing options...
w3bsolutions Posted January 5, 2017 Share Posted January 5, 2017 Without seeing the links it sounds like - if they just go to your website - they might have sent you the wrong links. However, as far as I am concerned from other users needing a backup from their cloud shop to move to another server, they had to purchase this: http://addons.prestashop.com/en/services/22705-store-backup.html for the PS team to provide the backups. Let us know how it goes. Link to comment Share on other sites More sharing options...
dapperman2014 Posted January 10, 2017 Author Share Posted January 10, 2017 Hi All, Just so we can close this topic. The link Prestashop sent to download the cloud site expires. So you need to request another link which they send fairly quickly. Link to comment Share on other sites More sharing options...
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