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HELP - no order-confirmation screen


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Hoping someone can help me..

I have got Prestashop working well, and doing final test orders before going live.
Paypal is working fine, however I have now noticed when I put in an order, the payment goes through paypal fine, and when I click on the link to return to my store, it shows the order history screen, and not the order-confirmation screen, with the link to go back to orders.

It was working fine a day ago, but after placing many orders, it is now not going to the order-confirmation screen. Hoping someone can assist.

regards
eShops!

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  • 4 months later...

It is normal for this to happen. This happens in the following cases:

- PayPal sends a message with "Pending" instead of "Completed", indicating that there is a delay in processing. When this happens, PrestaShop redirects to the order history page and displays the message "If you have just placed an order, it may take time for it to be validated. Please refresh the page if your order is missing."

- The order ID, module ID, customer ID or secure key are either missing or do not match the cookie of the current customer.

- The payment module's name was changed using the translations tool and exceeds the maximum length of 32 characters.

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  • 1 year later...

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