Jump to content

[solved]store not sending email to addresses on same domain


Recommended Posts

I've configured all my store email (shop email, customer support, webmaster, etc..) to send to '[email protected]', which happens to be the domain of my shop 'somedomain.co.uk'

Any mail sent via the contact page or order confirmation doesn't reach '[email protected]' but does when I set it to '[email protected], [email protected]'

I can send and receive mail via [email protected], so it is set up correctly, but as soon as I try to have the store send mail there it just dissapears. Same goes for any address I've set up using the same domain as the shop.

Looking at the error log on my server I see this:

[Tue May 25 09:17:16 2010] [error] [client 109.224.129.85] File does not exist: /home/stretch1/public_html/500.shtml, referer: http://www.somedomain.co.uk/contact-form.php
[Tue May 25 09:17:16 2010] [error] [client 109.224.129.85] SoftException in Application.cpp:601: Directory "/home/stretch1/public_html/modules/blockcart" is writeable by group, referer: http://www.somedomain.co.uk/contact-form.php
[Tue May 25 09:17:10 2010] [error] [client 109.224.129.85] File does not exist: /home/stretch1/public_html/500.shtml, referer: http://www.somedomain.co.uk/contact-form.php


Any ideas?


EDIT:

Turns out there was a problem with my mail server trying to send messages to itself.

Link to comment
Share on other sites

I think I may have found the problem.

I sent a no subject mail (i.e - the subject was (no subject)) to that account and it didn't come through.

It looks like there is a spam filter somewhere that is blocking brackets, both square and rounded. As the Prestashop form uses [shopnamehere] in it's subject line, that would account for the blocking of mail. Though it's not showing up in any spam filter, so must be deep rooted somewhere...

Going to contact my hosting.

Link to comment
Share on other sites

I think I may have found the problem.

I sent a no subject mail (i.e - the subject was (no subject)) to that account and it didn't come through.

It looks like there is a spam filter somewhere that is blocking brackets, both square and rounded. As the Prestashop form uses [shopnamehere] in it's subject line, that would account for the blocking of mail. Though it's not showing up in any spam filter, so must be deep rooted somewhere...

Going to contact my hosting.

hello,
I can not receive the mail ,my issue is ,after clicking "send" from contact us page ,that redirect to index page ,dint show send successfully or error ,
attach are my setting

thank you

24456_ksfZkbf1ph9liJ9wk2aq_t

24457_IwIBhmxMNtLVbtIPVfGl_t

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...