PS 1.6.1.7 customer mail problem

[Swerace]

I have a strange problem I can't solve.

 

Customer gets no confirmation email, and when I change order status I got a red field with "can't send email to the customer".

BO - Advanced settings - email, and there send a test mail to same email adress as the test customer have, it works. 

 

I have another store with same PS Version and same host, no problem. 

 

Hate when I see problems when I should sleep. No, i don't sleep this night! LOL

Edited September 23, 2016 by Swerace (see edit history)

[sandipchandela]

May be you have incorrectly configure Smtp settings.

Try to recheck in other like forget password and mail alerts module if works or not

[Swerace]

Thanks, but it works if I send from test email. I can't understand whats wrong. Everything is exactly as my other store. 

[Swerace]

No one else with this problem?

[Krystian Podemski]

You can visit your Statuses page in Back-Office, edit one of them, check if there's e-mail template selected and if is you should check on your server, probably in /mails/your_lang directory if files for this template are available on the server. Both .txt and .html. 

 

Have you tried to use for example contact form? Or some different places where e-mail messages are sent? Maybe this is issue strictly related to change order status, not e-mail sending itself.

[Swerace]

You can visit your Statuses page in Back-Office, edit one of them, check if there's e-mail template selected and if is you should check on your server, probably in /mails/your_lang directory if files for this template are available on the server. Both .txt and .html. 

 

Have you tried to use for example contact form? Or some different places where e-mail messages are sent? Maybe this is issue strictly related to change order status, not e-mail sending itself.

 

Thank you so much!!

Some files in /mails/lang_directory was missing!

Works perfect now!

Edited September 26, 2016 by Swerace (see edit history)