nischaljain Posted September 20, 2016 Share Posted September 20, 2016 Hi, Hope anyone can help me on this. I have configured hostgator email account with the prestashop for sending order confirmation mail to the customer. After configured i send test mail, Prestashop showing mail send but not received at the customer end. Please find the attached screenshot Thanks in advance Link to comment Share on other sites More sharing options...
bleem Posted September 20, 2016 Share Posted September 20, 2016 Is it possible that customer received it in the junk folder? Is customer using gmail for example or its own email server? Link to comment Share on other sites More sharing options...
nischaljain Posted September 20, 2016 Author Share Posted September 20, 2016 Hi Bleem, No it is not there in junk folder, for testing purpose i sent to my gmail account only. Link to comment Share on other sites More sharing options...
bleem Posted September 20, 2016 Share Posted September 20, 2016 Do you use module mail alert or something similiar? Sometimes it help to uninstall and install it again. Also if you try php mailer does it work as expected? Link to comment Share on other sites More sharing options...
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