dan ne Posted July 26, 2016 Share Posted July 26, 2016 Hi, I'd created a store for and just have finished it and are ready to go live. This is placed on klubban.pswebshop.com Today, I got a 403 when I tried to reach it and also the backend shows the same error. No Changes has been done the last weeks due to vacation. When I log on to my account from prestashop.com there is no store for med to choose from Any Ideas Anyone? Link to comment Share on other sites More sharing options...
prestaKing.eu Posted July 27, 2016 Share Posted July 27, 2016 Hi, What hosting company your hosting it on? Something must be changed during vacation. Link to comment Share on other sites More sharing options...
doekia Posted July 27, 2016 Share Posted July 27, 2016 Just ask prestashop to revive your shop. You should have received an email from prestashop.. They'll revive the shop in a matter of minutes Link to comment Share on other sites More sharing options...
dan ne Posted July 28, 2016 Author Share Posted July 28, 2016 Thanks Doekia I contacted prestashop and today its available again Link to comment Share on other sites More sharing options...
doekia Posted July 28, 2016 Share Posted July 28, 2016 You are welcome Link to comment Share on other sites More sharing options...
PCSTOREONLINE Posted August 2, 2016 Share Posted August 2, 2016 Hi, I'd created a store for and just have finished it and are ready to go live. This is placed on klubban.pswebshop.com Today, I got a 403 when I tried to reach it and also the backend shows the same error. No Changes has been done the last weeks due to vacation. When I log on to my account from prestashop.com there is no store for med to choose from Any Ideas Anyone? Hi, I have the same problem. What was the prestashop e-mail adress you used to contact them and solve the problem? Thank you. Link to comment Share on other sites More sharing options...
doekia Posted August 2, 2016 Share Posted August 2, 2016 Those question should be reported onto the Cloud section of the forum. Typically, Prestashop has withdraw your shop - usually they send an email at the same time. Just call them the shop will be reactivated in a matter of minutes/hours Link to comment Share on other sites More sharing options...
PCSTOREONLINE Posted August 2, 2016 Share Posted August 2, 2016 Thank you for helping me, but i tried to do that and they send me an e-mail: Re: There is no store available in my profile. Hello, Please open a ticket from your prestashop.com account, in the Support Tab. The support service will answer you. Thanks I have to pay for the support? Link to comment Share on other sites More sharing options...
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