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stjerome

Error message about sending customers email.

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Hello,

 

I have had customers place orders in the past with no problems, but as of today, my customers are not getting email confirmations or updates on their orders. This is a big problem, and I really need this fixed asap!

 

I'm getting the error message: "An error occurred while sending the e-mail to the customer." It's more than one customer, and if I try to press the button "Resend Email". It just gives me the same error message.

 

Also, I don't know if it's related, but I think I messed up the PrestaShop email configurations by trying to enter my own email address there. What is the default username? Or default settings in general. I blanked out the username and password, but it still isn't working.

Edited by stjerome (see edit history)

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Go to > Advanced Parameters > E-mail > Use PHP's mail() function (recommended; works in most cases) > Send a test email.

 

Does it works?

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