Error: No order confirmation or payment confirmation to customer

[bjorn82dk]

Hello all,

I have a very strange problem and sadly its been a long time before I noticed the problem. 

 

I'm running Prestashop 1.5.6.0 on a VPS server and some of the customers emails is not send and others are sent and delviered. 

 

Normal flow of e-mails on my shop:

Order confirmation to customer: No e-mail sent

Order information to shop owner: E-mail sent

Payment confirmation: No e-mail sent

Track & Trace e-mail: E-mail sent

Order shipped: E-mail sent

Order delivered: E-mail sent

 

My troubleshooting so far:

The e-mails are not qued in my mail logs so they are lost somewhere in the shopsystem. 

 

When I check configuration there is no missing files

 

If I wish to check the translated e-mails two things happens. 1. The page takes forever to load and 9 out of 10 times it simply takes to long to response. 

If the site loads it shows the emails but some of them has no subject (No subject found for XXX in the database) - this may and may not be the issue, I don't know. 

 

Is there anyone who can give me a hint on how to solve this error? 

[bjorn82dk]

A little furher investigation and it turns out that if customer choose to pay by bank wire both order confirmation and payment information is sent to customer. 

[bjorn82dk]

Solution found: Uninstall payment module and install again and it works. Sorry for wasting time in here, should have tried that to begin with.