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Cannot Configure Imap Settings For Incoming Email

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hi there


i have just changed hosting companies and now when i configure the email settings under customers, customer service, i receive this error message. 


Retrying CRAM-MD5 authentication after LOGIN failed., Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate)




it was all working fine previously, and i have the email settings set up on both  my outlook and iphone so i know that the info entered is correct. 


fasthosts (new hosting provider) have said - 


The error on the admin panel of the prestashop seems to do with the IMAP server settings which is using the MD5 authentication when it should be Password. I have checked somewhere else on your settings and cannot find it. I can only see the SMTP settings but not the IMAP settings. If you can locate the IMAP settings on your end, can you please provide a screenshot on it so I can check?

i cant see any way to do this so any help would be much appreciated!!

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I have the same problem on PS

Did u find the solution?

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try this setup. works for me :

setari corecte.png

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