Jump to content

Front End Customer Log In Failed


Recommended Posts

After upgrading to 1.6.1.3 from 1.6.0.14 I have had a few problems, Paypal not working, Stripe payment module had disappeared. 

 

I have removed guest checkout option in paypal which I think has helped.

 

When I tried to test the Stripe module in live mode I found that I can't log in as a customer.

When I checkout as a guest it allows me to register an email address, but only the paypal payment option is available: no credit/debit card options.

 

I also can't sign in on the front page of my website.

 

If I try password retrieval, this also fails.

 

I read that it may be related to cookies, but my key looks identical to the one in my database backup of 1.6.0

 

Any ideas because I am leaking orders?

Edited by Amber123 (see edit history)
Link to comment
Share on other sites

case needs verification

can you please share url to your online store?

 

Sorry, forgot.

 

 

 

I've read that it might require some code fixing, and it looks like that code is contained in my theme, so I've contacted the developer. 

Trouble is that he's on holiday, so I'm stuck with this potential issue.

 

Am I the only person working over christmas and new year?  :huh2:

Edited by Amber123 (see edit history)
Link to comment
Share on other sites

Okay so since I've been getting paypal errors, I've deleted paypal and installed the paypal Europe module.

 

I am now getting the error:

 

Error occurred:

Please try to contact the merchant:

  1. <b>PayPal response:</b>
  2. TIMESTAMP -> 2016-01-01T12:41:34Z
  3. L_ERRORCODE0 -> 10002
  4. L_SHORTMESSAGE0 -> Security error
  5. L_LONGMESSAGE0 -> Security header is not valid
  6. L_SEVERITYCODE0 -> Error

 

 

So my Stripe payment module won't work and now Paypal won't either.

 

Fantastic. Great support by the way. 

 

I'll roll back to my previous version of Prestashop and pray it works. And I thought Opencart was unusable!

Link to comment
Share on other sites

Rolled back to previous version and still can't log in as a customer. Great.

 

My current orders aren't showing up but I have the details saved elsewhere.

I have to do another stock check and update the website again. Fun, fun, fun.

 

 

I think my paypal and stripe are now working again, but I would still like the customer log in functionality to work so please help.

Edited by Amber123 (see edit history)
Link to comment
Share on other sites

Thank you.

 

I too have been able to create a new account and log in, but my older accounts do not work.

 

I'm hoping that my registered customers will still be able to use their log in details.

 

do you've got some old test account that you can share (login/pass) for test purposes?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...