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URGENT! Pics disappeared from my shop :-(


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I wanted to add new thumb sizes in the img settings, hit the "regenerate" button but it couldnt complete the task, I got blank page everytime, hit refresh several time, didnt help nor did server timeout settings changes. Now I see that my shop doesnt show product pics anymore... whats gogin on??? Where are those pics??


Looks like it deleted all original thumbs and couldnt create them again. I dont really see any logic in deleting them at first then creating new, instead of just rewriting them with new ones. Also, I dont understand why do I have to recreate them all, especially if a shop contains over 2000 products.

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I just had the same problem , added a new thumbnail size and wanted to regenerate, and suddnly all the images dissapeared, my shop have only 900 products ,
I am susspecting that the script is timing out before generating the images , I will invistgate it further and will post the solution as soon as i reach one

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I just had the same problem , added a new thumbnail size and wanted to regenerate, and suddnly all the images dissapeared, my shop have only 900 products ,
I am susspecting that the script is timing out before generating the images , I will invistgate it further and will post the solution as soon as i reach one



Well my site only has around 350 products, but still unable to regenerate the pics. Its the script problem.
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  • 2 weeks later...

And the same problem here. Only added about 40 products so far, but still a bit of a pain -- I was hoping to add more products today but I'm stuck with this problem now.
It doesn't even generate images anymore when adding a new product :(

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Thank god I make a backup very often so I could reupload the pics from it.

I only wanted to add new size to the existing sizes for a new module so I didnt have to regenerate them all.. I cant imagine I would change the original size of thumbs on prestashop.. I would have to download them, sort out and manually resize them, then upload back.

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I used a backup to restore the images as well, but ... when I add a new product, the images don't show :(
So the products that were in the store when I regenerated now show the images again, thanks to the backup, but new rduct images don't :'(

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I used a backup to restore the images as well, but ... when I add a new product, the images don't show :(
So the products that were in the store when I regenerated now show the images again, thanks to the backup, but new rduct images don't :'(



So you upload a new pics for products and they wont show up in the shop?? Must be something wrong with the settings in the img sizes, go to preferences>image and click the img sizes and see if they are allowed for "products" display.

This happened to me after I had added a new size for "slidenewproducts" module and didnt check these options, so the images were uploaded but werent displayed for products as these options were not checked.
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