"Permission denied" problem with Smarty cache

[pkleczek]

When I try to access Preferences > Templates in my PrestaShop 1.5.6.1 I get the following error:

Fatal error: Uncaught exception 'UnexpectedValueException' with message 'RecursiveDirectoryIterator::__construct(/vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/cache/smarty/cache/blocktopmenu/1): failed to open dir: Permission denied' in /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php:180 Stack trace: #0 [internal function]: RecursiveDirectoryIterator->__construct('/vol1/users/ptt...', 0) #1 /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(180): RecursiveDirectoryIterator->getChildren() #2 /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php(121): Smarty_Internal_CacheResource_File->clear(Object(Smarty), NULL, NULL, NULL, NULL) #3 /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/tools/smarty/Smarty.class.php(759): Smarty_Internal_CacheResource_File->clearAll(Object(Smarty), NULL) #4 /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/classes/Tools.php(2424): Smarty->clearAllCache() in /vol1/users/pttk_cotg_s/sklepcotg.pttk.pl/tools/smarty/sysplugins/smarty_internal_cacheresource_file.php on line 180

 

That's because the directory .../cache/smarty/cache/blocktopmenu/1 was created by another user (other than the creator of all other folders)! That seems strange to me as a month ago I had the same issue (ownership of blocktopmenu/1 folder), so I asked admin to remove all files from cache and for 2-3 weeks it seemed the problem was solved. Now the same folder with the same strange owner appeared again.

 

Could someone tell me how to prevent that "1" folder from being recreated? Or how to tell Smarty to use "blocktopmenu/0" folder instead (which is owned by the "main" user)?

 

PS. The same issue is for .../cache/smarty/cache/blockcategories/1 folder.

Edited September 23, 2015 by pkleczek (see edit history)

[Jose sin dinero]

i think it's time for you to look for a new hosting company cause with the right company you probably won't have this issues and can concentrate on your business, 

are you using VPS?

Edited September 23, 2015 by Jose sin dinero (see edit history)

[pkleczek]

Jose sin dinero: Yes, the shop runs on a VPS. However, why do you think it might be the reason for such issues? I'd rather expect poorer performance, but not problems with users and permissions...

[Crezzur.com]

The problem here is that "Prestashop" Creates files on your server which has another user-group as which you are in.
Your provider only allow you to edit, delete files which are created by user-group "your-user-group-name",

so when prestashop add a file the user group will have the name "data-users"

which will result in you not having the privilege to change the files.

 

Your provider needs to add permission to your group to change the group of "data-user" (data-user is an example, you can see the name in ftp client)

 

see image below (I'm in the owner/group "dezwaluw" and everytime prestashop updates for example a module the owner/group changes to www-data)

 

Edited September 24, 2015 by Crezzur (see edit history)

[pkleczek]

Crezzur, thank you for your answer! It seems reasonable for me

So... I'll ask my provider to change my permissions and hopefully this problem will be resolved.