Prestashop never answered to our email for 5 months to change an account/email adress

[jenhugn]

Hi,

 

My ex partner in my business, has sent an email to prestashop clientele service 5 months to say that she gives her shares her domain name ( that I payed) andprestashop account to me because she has left the business.

 

Today nothing has been changed we haven't received any answer, we don't know what to do. 

 

So my prestashop account, that I payed, is linked to her email adresse, the domain name, that I payed, is obviously then linked to her email adress. So now if my clients send an email at: info it will appear on her email adress.

 

Can someone please help me on that? The service clientele is really bad, and I do not advise anyone to register on prestashop because of that.

 

Thank you.