javierrd68 Posted June 3, 2015 Share Posted June 3, 2015 (edited) Hi , can you help me ? I stat my shop , i THINK ALL WORKING PERFECT but when a client confirm and order I like the shop send me a mail inform this the mail its correctly configurated becouse send me the mensages of contact page information of my shop Versión de PrestaShop 1.6.0.14 Enlace de su tienda http://android-car-audio.pswebstore.com/ Tema actual default-bootstrap Configuración de emailModo de envío de emails Utiliza configuración de SMTP Servidor SMTP: smtp.gmail.com Nombre de usuario SMTP: Definido Contraseña: Definido Cifrado ssl Puerto SMTP 465 Sus datosNavegador utilizado Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Compruebe su configuraciónParámetros requeridos ok Edited June 3, 2015 by javierrd68 (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted June 3, 2015 Share Posted June 3, 2015 please verify if module called "mail alerts" is installed and enabled - it's necessary for receiving emails when someone will order in your online store Link to comment Share on other sites More sharing options...
javierrd68 Posted June 3, 2015 Author Share Posted June 3, 2015 please verify if module called "mail alerts" is installed and enabled - it's necessary for receiving emails when someone will order in your online store THANKS , I install the mail alert module and now its all working perfect I have another cuestion i use at the moment the original theme default-bootstrap version 1.0 but I go in the adminitartor panel for customize it and can not update to put a background picture is it posible ? Link to comment Share on other sites More sharing options...
vekia Posted June 3, 2015 Share Posted June 3, 2015 hello for additional questions not related to this topic, please create new thread in appopriate forum section it will be much easier to find solutions on forums then thank you in advance Link to comment Share on other sites More sharing options...
tingo Posted June 11, 2015 Share Posted June 11, 2015 please verify if module called "mail alerts" is installed and enabled - it's necessary for receiving emails when someone will order in your online store I have a similar problem. My mail alerts work just fine up until a couple of months ago, and the emails stop comming. Apparently even the emails to the customers stopped coming. I have tried to reinstall and activate the module, BUT it still doesn't work... I have looked at the Advanced parametres and changed the e-mail settings, tested it and it works just fine. But still no mail alerts... What can I do? I have tried for months to get som help at the Swedish Forum, but with no luck. Please help Link to comment Share on other sites More sharing options...
prestatent Posted June 12, 2015 Share Posted June 12, 2015 Hi My mail alerts work just fine up until a couple of months ago, and the emails stop coming. Did something happen a couple of months ago, eg - did you change hosting? - upgrade a module? - did your hosting company change something, for example PHP version? - mail change from using php mail function to SMTP? - is your email routed through your company network? We had a similar issue in that our company moved to outlook for mail and suddenly mails weren't being received by customers or us. Another thing you could check is the access logs for your site to see if there is anything in these. Link to comment Share on other sites More sharing options...
tingo Posted June 12, 2015 Share Posted June 12, 2015 Hi My mail alerts work just fine up until a couple of months ago, and the emails stop coming. Did something happen a couple of months ago, eg - did you change hosting? - upgrade a module? - did your hosting company change something, for example PHP version? - mail change from using php mail function to SMTP? - is your email routed through your company network? We had a similar issue in that our company moved to outlook for mail and suddenly mails weren't being received by customers or us. Another thing you could check is the access logs for your site to see if there is anything in these. have not changed hosting or upgrade any module (not at least as far as I know). My hosting company made some upgrades a couple of months ago, most likely something to do with the PHP version I have changed the mail to SMTP Where can I find the access log? Link to comment Share on other sites More sharing options...
prestatent Posted June 12, 2015 Share Posted June 12, 2015 (edited) If you've changed mail to SMTP, I would assume you have also put in your SMTP details in this screen in Backoffice->Advanced Parameters->Email. Also on this screen, click the radio button "Set my own SMTP parameters. For advanced users ONLY". Edited June 12, 2015 by prestatent (see edit history) Link to comment Share on other sites More sharing options...
tingo Posted June 12, 2015 Share Posted June 12, 2015 Yes I have. Filled in all the info and tested the configuration with good results. But still no mail alerts... Link to comment Share on other sites More sharing options...
prestatent Posted June 12, 2015 Share Posted June 12, 2015 What are you using for smtp, we use Mailgun for example. If you have access to the SMTP mail queues, you may be able to identify the issue. Is your email going through your company network? If so, does your organisation filter out spam as your emails may be junked. Another thing to check is that your IP is whitelisted. The main question really is if your mail is going through a company network or not? Link to comment Share on other sites More sharing options...
tingo Posted June 12, 2015 Share Posted June 12, 2015 I don't know what smtp I use. We're using a tiny company for our hosting - Crossnet.net, so everything goes through them. When the troubles started I asked for their help, and they check all the logs and found nothing. At their end everything looks fine. I'm not sure about company network, but as far as I know we have no spam filter. Where can I check if the IP is whitelisted? Link to comment Share on other sites More sharing options...
prestatent Posted June 12, 2015 Share Posted June 12, 2015 Your IT department should be able to check if the IP address of where your mail is being sent from (SMTP server) is whitelisted. I would also ask the IT dept to check their junk and spam folders. A couple more questions: 1. Why did you change to SMTP? 2. As a test, can you change back to PHP mail function to see if the mail works again? Link to comment Share on other sites More sharing options...
tingo Posted June 12, 2015 Share Posted June 12, 2015 I'll talk to them again and see if they can find anything. I changed to smtp when I first started to have problems with the mail alerts, as a suggestion from the IT guys. I'll try to switch back to php and see what happens. Link to comment Share on other sites More sharing options...
prestatent Posted June 12, 2015 Share Posted June 12, 2015 Ok. Let me know how you get on. I do think the IT dept should be looking into this a little more as they should have access to the SMTP server and mailboxes. Link to comment Share on other sites More sharing options...
tingo Posted June 15, 2015 Share Posted June 15, 2015 IT FINALLY WORKS I'm not sure exactly what fixed it, because I still haven't heard beack from the IT guys. Big thanks for your suggestions and encouragement Ok. Let me know how you get on. I do think the IT dept should be looking into this a little more as they should have access to the SMTP server and mailboxes. Link to comment Share on other sites More sharing options...
prestatent Posted June 15, 2015 Share Posted June 15, 2015 Very good. Did you switch back to php sendmail? Link to comment Share on other sites More sharing options...
tingo Posted June 15, 2015 Share Posted June 15, 2015 Nope. Still have smtp. Tried to switch to php, but could not get it to work. Link to comment Share on other sites More sharing options...
prestatent Posted June 15, 2015 Share Posted June 15, 2015 Bizarre!! Link to comment Share on other sites More sharing options...
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