autour-du-regard Posted June 1, 2015 Share Posted June 1, 2015 FRANCAIS Bonjour a tous, Je rencontre un petit probleme avec ma page d'acceuil, lorsqu'on arrive sur le site, on tombe sur une fenetre ''commander'' qui saute tout le temps et que les clients n'arrive pas a acceder. Serait-il possible de m'expliquer comment me debarasser de cette fenetre pour que nous ayons seulement l'inscription en haut? Pour voir: www.autour-du-regard.com Merci d'avance pour votre aide. ENGLISH Hello everyone, Is it please possible to explain how i can get rid of this order window which pops up on the top of my website. It won't stop jumping and my clients can hit the order button anymore. I just want the signing up window up there. To have a look: www.autour-du-regard.com Thanks a lot for your help Link to comment Share on other sites More sharing options...
selectshop.at Posted June 1, 2015 Share Posted June 1, 2015 (edited) You are hosting your project on Prestashop Cloud ? From what I can see you are hosting by yourself ? Your problem should be an extra module or at least a feature of your theme. You should deinstall the module in question, or ask your theme developer. Edited June 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
autour-du-regard Posted June 1, 2015 Author Share Posted June 1, 2015 Do you have any idea which module this could be by any chance? Thank you for your quick reply! Link to comment Share on other sites More sharing options...
selectshop.at Posted June 1, 2015 Share Posted June 1, 2015 No, are you hosting on Prestshop Cloud or not ? Cause you added your topic to the Prestashop Cloud forum section and this a very special case.... Link to comment Share on other sites More sharing options...
autour-du-regard Posted June 1, 2015 Author Share Posted June 1, 2015 Yes i hosted here. It is the first time i am using the forum. Where should i have posted my question? Link to comment Share on other sites More sharing options...
selectshop.at Posted June 1, 2015 Share Posted June 1, 2015 Cannot see that your page is hosted on Prestashop Cloud . Are you using goolge translator for to read the answers ? I think there must be some misunderstanding in the communication. IP of your shop (213.186.33.82) is not the IP from Prestashop, so I'm sure you are not hosting on Prestashop Cloud. Your question should be moved to the General forum section, cause here we are treating only problems related to Prestashop Cloud hosting. Link to comment Share on other sites More sharing options...
autour-du-regard Posted June 1, 2015 Author Share Posted June 1, 2015 No i Link to comment Share on other sites More sharing options...
autour-du-regard Posted June 1, 2015 Author Share Posted June 1, 2015 No i am not using google translate i think i just misunderstood your question. But thank you for all your answers, i'll move my question to general forum section. Have a great week." Link to comment Share on other sites More sharing options...
selectshop.at Posted June 1, 2015 Share Posted June 1, 2015 (edited) As you are not hosting on Prestashop Cloud you should contact the developer of your theme and debug the problem with him. The block cart on top is disappearing when you scroll down your page. It is a bug, or some JS incompatibility from cart module of your theme and another module you installed (eu-cookie for ex.). For Prestashop Cloud there is an own support on Prestashop Cloud account, that's why I asked you if your are on cloud or not. Cloud is a special case... Edited June 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
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