Paypal unexpected payment error message

[vivianjewelry]

Hi,

 

we didn't have any problems with Paypal so far. but one of my customers who was trying to paypal checkout with using her vouchers/coupon codes said she kept receiving error message like this. 

Unexpected payment error

Unfortunately, an error occured while communicating with PayPal.

Short Error Message: Transaction refused because of an invalid argument. See additional error messages for details.
Detailed Error Message: The totals of the cart item amounts do not match order amounts.
Error Code: 10413
Please contact our Customer service and mention this error code to get this issue resolved.

 

Please help me. Thank you