Dolke Posted March 26, 2015 Share Posted March 26, 2015 Hi guys, Just recently we notice strange behavior on the products that doesn't have images. In those cases "no imagе" should be displayed. This was working just fine until recently.Here is what we have now:http://prntscr.com/6lj1tvyou will noticed that image seems to be broken and that Chrome console shows 404, image cant be found.I tried from different browser and even from another machine and its the same so this might be Prestashop related.Still, I checked, image is present on the server.http://prntscr.com/6lj248What is even more strange is that sometimes this images shows but only once in every couple of times I refresh the page.I got suggestion that problem might be the smarty engine cash and that I can try fixing the images issue by deleting the cash.Once I went to this menu item in the Back Office I couldn't navigate to that page.Only this menu item wont load and gives me 404 page on the front end when I click on it.This is the item:http://prntscr.com/6lizqa Anyone has any ideas?ThanksDean Link to comment Share on other sites More sharing options...
shacker Posted March 26, 2015 Share Posted March 26, 2015 go to preferences, seo and url, disable friendly url and save go again, enable friendly url and save again. check if works. Also cehck the file permissons so the browser can load the image Link to comment Share on other sites More sharing options...
Dolke Posted March 26, 2015 Author Share Posted March 26, 2015 Hi, Thank you for replaying.When I disabled friendly URLs and saved the changes page loaded for some time and I got 404 error. Same situation like trying to enter that menu item. I noticed that after I got back to BO friendly URLs were disabled. I enabled then again and hit save button. 404 happened again.Once I refreshed the page it was back to enabled.After this I tried to enter that menu item and I got 404. Noting is fixed unfortunately. Link to comment Share on other sites More sharing options...
shacker Posted March 26, 2015 Share Posted March 26, 2015 ok , so you cant disable friendly url from back office and get it working? Link to comment Share on other sites More sharing options...
Dolke Posted March 27, 2015 Author Share Posted March 27, 2015 When I disable it and hit save I 404 error. When I hit back button on the browser I see that friendly URL is disabled.So answer to your question is that I can disable it but 404 happen in the middle of the save process. Link to comment Share on other sites More sharing options...
Dolke Posted April 6, 2015 Author Share Posted April 6, 2015 top... Link to comment Share on other sites More sharing options...
ReactionCode Posted April 6, 2015 Share Posted April 6, 2015 (edited) Did you try to upload a picture to the product, save, and then delete the picture and save again? maybe is a not cleaned ddbb. If this bug are on all missing pictures, please try to clear the .htaccess, all cache, and clear the class_index.php from cache folder. Edited April 6, 2015 by Presta-Lab (see edit history) 1 Link to comment Share on other sites More sharing options...
shacker Posted April 6, 2015 Share Posted April 6, 2015 i use the ps cleaner module from prestashop to solve db issues, just select the option to check the db integrity 1 Link to comment Share on other sites More sharing options...
Dolke Posted April 7, 2015 Author Share Posted April 7, 2015 Thank you for the suggestions.Is the PS cleaner safe to use? Link to comment Share on other sites More sharing options...
shacker Posted April 7, 2015 Share Posted April 7, 2015 yes. i use in some stores and works. please backup your db Link to comment Share on other sites More sharing options...
Dolke Posted April 7, 2015 Author Share Posted April 7, 2015 Did you try to upload a picture to the product, save, and then delete the picture and save again? maybe is a not cleaned ddbb. If this bug are on all missing pictures, please try to clear the .htaccess, all cache, and clear the class_index.php from cache folder. Thanks for the suggestions. I will try this and report back. Link to comment Share on other sites More sharing options...
Dolke Posted April 7, 2015 Author Share Posted April 7, 2015 I cant enter these menu items in Prestashop BO:http://prntscr.com/6qogbvhttp://prntscr.com/6qoh78Once I click on these page starts to parse but after a while (30s) I get 404 error.All other menu items are working properly.Any ideas? Link to comment Share on other sites More sharing options...
shacker Posted April 7, 2015 Share Posted April 7, 2015 ok, that can be a loop in the module. WIch option is? Link to comment Share on other sites More sharing options...
Dolke Posted April 7, 2015 Author Share Posted April 7, 2015 I sent the print-screens of the menu items if that is what you are asking. Link to comment Share on other sites More sharing options...
shacker Posted April 7, 2015 Share Posted April 7, 2015 i ask what the menu says in english Link to comment Share on other sites More sharing options...
Dolke Posted April 7, 2015 Author Share Posted April 7, 2015 First print screen is themes and second one is configuration information. Link to comment Share on other sites More sharing options...
shacker Posted April 12, 2015 Share Posted April 12, 2015 ok, all loks like a redirection, with some files lost. try to reupload all the admin folder, classes and controller folders, and tools folder. use your same ps version. after that try to access again to these options Link to comment Share on other sites More sharing options...
Dolke Posted April 14, 2015 Author Share Posted April 14, 2015 Thank you for the suggestion and sorry for the late reply. We had Orthodox Easter this last weekend.This sounds a bit risky because that is our live website. Link to comment Share on other sites More sharing options...
shacker Posted April 14, 2015 Share Posted April 14, 2015 well, download all folders before try, so you cna keep a copy Link to comment Share on other sites More sharing options...
Dolke Posted April 14, 2015 Author Share Posted April 14, 2015 OK thanks. I might try that but I don't think problem is missing files or folders... Its strange that only 2 menu items are not loading and all others are working properly. Link to comment Share on other sites More sharing options...
shacker Posted April 16, 2015 Share Posted April 16, 2015 can be, you never know. Link to comment Share on other sites More sharing options...
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