Prestashop no order information at Back office but payment as been accepted by ccavenue.

[manivannanba]

We have prestashop ecommerce website for our client. The website have been running successfully within 6 month duration. Being the website launched in india using ccavenue as the payment gateway( INR). 

 

Three days back a customer has placed order and he even paid for the order via ccavenue ( confirmed with ccavenue dashboard.) But no information which regards to the order has been stored in back office prestashop. Even checked mysql db for the order information. no clue has been identified. 

 

Now where the order information is gone?

 

Please help us to resolve this issue,

 

Thanks

Edited March 25, 2015 by manivannanba (see edit history)