URL Variables in Email Template Not Working

[felguard]

Hello, I apologize in advance if I've duplicated this question but I tried searching and couldn't find the answer pertaining to my specific problem.

 

In the emails that are sent to customers, only the non-URL variables work. For example, {shop_url} works will if left as is. Meaning, it'll change into the url of my shop when it's not made into a link. However, when I try to insert {shop_url} as a link, the {shop_url} will stay as {shop_url} in the email and not change into my actual shop URL.

 

Sorry, if I didn't explain this well. Please let me know if you want me to expand on it.

 

I'm using the latest version of the cloud by the way.

 

Thank you.

[unlimitedgrain]

If you have {shop_url} in the text of the template, you put your cursor on it and click the link button. I put in the link box {shop_url} and in display {shop_name}.

Then at SEO & URL put in the url of your shop in the part: "shop-url"

Then it should work.

[felguard]

Hi, thank you for the reply.

 

Yes, for the url it's {shop_url} and the text to display: {shop_name}

I've attached a screenshot.

 

However, if I insert a link, the {shop_url} stays the same.

Whereas, if I just type {shop_url}, it'll change to my Shop URL.

 

For example, if I type "HELLO" and insert the link {shop_url}, in the email sent, the word HELLO becomes a link. But instead of it link to my actual shop URL, it only links to {shop_url}.

 

Where is the {shop_url} in SEO and URL's?

Edited March 18, 2015 by felguard (see edit history)

[unlimitedgrain]

 SET SHOP URL

Here you can set the URL for your shop. If you migrate your shop to a new URL, remember to change the values below.

 

Scroll down to this section and fill in the 3 fields.

[felguard]

I'm using the cloud so I don't have that option.

 

However, I don't think that's the problem because when I add {shop_url} as regular text, it changes to my www.shopurl.com in the email. It's only when I insert a link into it that the {shop_url} doesn't change.

Edited March 18, 2015 by felguard (see edit history)

[unlimitedgrain]

In that case I suggest you post it in the cloud forum: https://www.prestashop.com/forums/forum/260-prestashop-cloud/

[felguard]

Will do. Thank you for your responses so far.

 

New thread: https://www.prestashop.com/forums/topic/430852-url-variables-in-email-template-not-working/

Edited March 18, 2015 by felguard (see edit history)