proevilz Posted January 13, 2015 Share Posted January 13, 2015 So at the moment, when you get a completely new message in prestashop, they will come to the top of your messages list within Customers/customer service with a green status icon. Now when a customer replies, the message will stay in the same position... This is a problem in a busy work environment. For example, you have 300 messages, a customer replies to a message that is nearly at the bottom. That message won't bounce to the top like it would in an email but rather just change it's status color and then I end up missing it because it's piled under a load of new messages... Can this be changed? Link to comment Share on other sites More sharing options...
proevilz Posted January 15, 2015 Author Share Posted January 15, 2015 Bump! Link to comment Share on other sites More sharing options...
proevilz Posted January 24, 2015 Author Share Posted January 24, 2015 Someone? Link to comment Share on other sites More sharing options...
proevilz Posted January 28, 2015 Author Share Posted January 28, 2015 anyone?! Link to comment Share on other sites More sharing options...
Radu Posted February 2, 2015 Share Posted February 2, 2015 you can just sort the messages by "Last message" date by clicking the sorting arrows. Link to comment Share on other sites More sharing options...
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