Messages

[Littlepants]

I received a message with an order, and replied to the message. The customer then tried to reply to my reply, but when she clicked the link in the first quote  (see below)  she gt an error message (see the second quote) (I have starred some of the link details and disabled the link to protect the customer's details)

 

 

 

I'll get this off a.s.a.p.

 In order to reply, please use the following link: ******************************************************

Please do not

Please do not reply to this message, we will not receive it.
Best Regards

 

 

When I fill in and try to send the form, I get this error message:


There is 1 error

   Please select a subject from the list provided.

« Back

But there is no list provided for subjects (I'm using the newest version of Firefox).
Hope this helps

 

 

Can anyone throw any light on this, or suggest how I find and correct the error please?

 

Thanks a bundle for reading.

Edited December 9, 2014 by Littlepants (see edit history)

[Eolia]

hi !

Please suppress the link of your customer, we see his email^^

 

The subject field should be filled (look in your contact-form.tpl)

			<p class="select">
				<label for="id_contact">{l s='Subject Heading'}</label>
			{if isset($customerThread.id_contact)}
				{foreach from=$contacts item=contact}
					{if $contact.id_contact == $customerThread.id_contact}
						<input type="text" id="contact_name" name="contact_name" value="{$contact.name|escape:'htmlall':'UTF-8'}" readonly="readonly" />
						<input type="hidden" name="id_contact" value="{$contact.id_contact}" />
					{/if}
				{/foreach}
			</p>
			{else}
				<select id="id_contact" name="id_contact" onchange="showElemFromSelect('id_contact', 'desc_contact')">
					<option value="0">{l s='-- Choose --'}</option>
				{foreach from=$contacts item=contact}
					<option value="{$contact.id_contact|intval}" {if isset($smarty.request.id_contact) && $smarty.request.id_contact == $contact.id_contact}selected="selected"{/if}>{$contact.name|escape:'htmlall':'UTF-8'}</option>
				{/foreach}
				</select>
			</p>
			<p id="desc_contact0" class="desc_contact"> </p>
				{foreach from=$contacts item=contact}
					<p id="desc_contact{$contact.id_contact|intval}" class="desc_contact" style="display:none;">
						{$contact.description|escape:'htmlall':'UTF-8'}
					</p>
				{/foreach}
			{/if}

Customer services are defined in your bo ?

[Littlepants]

Sorry - I'm not a technical genius, and I haven't a clue what all this means. Where is my 'contact-form.tpl'  and what is 'bo'?

[Eolia]

Sorry, tpl files are templates file in your theme directory

 

BO = Backoffice

[Littlepants]

Thanks, but I'm still none the wiser. I need instructions for the back office - that's about my limit! I can't find anything in themes about contact form. And still don't know what you mean by BO. Sorry if I'm being dim)

[Eolia]

Hmm .. it'll be difficult.

Can you send me an access to your back office (address, login and password) in private message?

[Littlepants]

Sorry Eolia. Having had my shopped hacked into once, I'm very wary about sending that to anyone. But just some instruction would be rest. I can follow instructions LOL

[Eolia]

Lol too! 

 

I'm on the forum for 4 years. If I hacked a site, it would be known ...

 

Sorry, but I have not the time to do a complete learning.