Saurabh Deoghare Posted June 23, 2014 Share Posted June 23, 2014 when i confirm my order in my prestashop 1.6 default theme a blank page appears.. the order is placed in back office ! http://kiranaoli.com/presta/index.php?fc=module&module=cashondelivery&controller=validation Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 for blank pages in PrestaShop, turn on error reporting config/defines.inc.php (change false to true) note: set to false after getting info define('_PS_MODE_DEV_', true); then you can search for similar issues much easier Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 for blank pages in PrestaShop, turn on error reporting config/defines.inc.php (change false to true) note: set to false after getting info define('_PS_MODE_DEV_', true); then you can search for similar issues much easier fatal error : Maximum execution time of 30 seconds exceeded in /home/kiranasvk/public_html/presta/tools/tcpdf/tcpdf.php on line 8622. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 what is the payment method you are using? Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 what is the payment method you are using? Cash on Delivery module version 0.7.2 Link to comment Share on other sites More sharing options...
csschopper.com Posted June 23, 2014 Share Posted June 23, 2014 Hi Saurabh, Please increase max execution time using .htaccess file or from php.ini Thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 what is exact version of your 1.6 shop? 1.6.0.6 or different? also are you using php mail or smtp? Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 what is exact version of your 1.6 shop? 1.6.0.6 or different? also are you using php mail or smtp? prestashop version 1.6.0.7i am using php mail Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 Hi Saurabh, Please increase max execution time using .htaccess file or from php.ini Thanks where will i find these files ??? Link to comment Share on other sites More sharing options...
csschopper.com Posted June 23, 2014 Share Posted June 23, 2014 .htaccess is root file may be it will be hidden so you have to change setting to display hidden files. php.ini is php configuration file. If you are on any server then you can talk to your host provider for increasing max execution time. here you can see all the way to increase max execution time: http://stackoverflow.com/questions/7739870/increase-max-execution-time-for-php Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 I am unable (not to say there isn't) an existing issue like this. Lets do something simple, uninstall, delete the cash on delivery module and then re-install. If this does not resolve then lets get more debug info: config/defines.inc.php set define('_PS_DEBUG_PROFILING_', true); re-create issue, scroll down we hope to see some additional information. re, updating the time out, I do not disagree with this method but do we really want to make the customer wait xx seconds for confirmation? Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 .htaccess is root file may be it will be hidden so you have to change setting to display hidden files. php.ini is php configuration file. If you are on any server then you can talk to your host provider for increasing max execution time. here you can see all the way to increase max execution time: http://stackoverflow.com/questions/7739870/increase-max-execution-time-for-php there are many .htaccess file.. in my root folder..but they are just used for comments ! :-( Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 I am unable (not to say there isn't) an existing issue like this. Lets do something simple, uninstall, delete the cash on delivery module and then re-install. If this does not resolve then lets get more debug info: config/defines.inc.php set define('_PS_DEBUG_PROFILING_', true); re-create issue, scroll down we hope to see some additional information. re, updating the time out, I do not disagree with this method but do we really want to make the customer wait xx seconds for confirmation? hello sir, i have done what you said..now the page is showing the same error ! " fatal error : Maximum execution time of 30 seconds exceeded in /home/kiranasvk/public_html/presta/tools/tcpdf/tcpdf.php on line 8622." . Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 .htaccess is root file may be it will be hidden so you have to change setting to display hidden files. php.ini is php configuration file. If you are on any server then you can talk to your host provider for increasing max execution time. here you can see all the way to increase max execution time: http://stackoverflow.com/questions/7739870/increase-max-execution-time-for-php i did what you said about host provider...they are saying that i will have to purchase the dedicated server ! Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 I am unable (not to say there isn't) an existing issue like this. Lets do something simple, uninstall, delete the cash on delivery module and then re-install. If this does not resolve then lets get more debug info: config/defines.inc.php set define('_PS_DEBUG_PROFILING_', true); re-create issue, scroll down we hope to see some additional information. re, updating the time out, I do not disagree with this method but do we really want to make the customer wait xx seconds for confirmation? please visit this page you will get all the details after scrolling down ! "http://kiranaoli.com/presta/index.php" Link to comment Share on other sites More sharing options...
csschopper.com Posted June 23, 2014 Share Posted June 23, 2014 Hi Saurabh, there are many .htaccess file.. in my root folder..but they are just used for comments ! :-( It is not possible multiple files with same name. If you are confused with .htaccess then you can write ini_set('max_execution_time', 300); at the top of tcpdf.php file. Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 Hi Saurabh, It is not possible multiple files with same name. If you are confused with .htaccess then you can write ini_set('max_execution_time', 300); at the top of tcpdf.php file. hello ! still it is not working ! :'( Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 I would open a report here: http://forge.prestashop.com/ please post link to the open forge report back here Not really having much more to input, other than setting _PS_DEBUG_PROFILING_ as mentioned above. go to back office-->advanced parameters-->email send a test email, how long does it take to complete? Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 I would open a report here: http://forge.prestashop.com/ please post link to the open forge report back here Not really having much more to input, other than setting _PS_DEBUG_PROFILING_ as mentioned above. go to back office-->advanced parameters-->email send a test email, how long does it take to complete? when i click on send an email test an error occurs : "PLEASE CHECK YOUR CONFIGURATION. SENDING FAILED USING MAIL () AS PHP's DEFAULT MAIL() FUNCTION RETURNED BOOLEAN FALSE." Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 23, 2014 Share Posted June 23, 2014 when i click on send an email test an error occurs : "PLEASE CHECK YOUR CONFIGURATION. SENDING FAILED USING MAIL () AS PHP's DEFAULT MAIL() FUNCTION RETURNED BOOLEAN FALSE." you will need to search around for that error message there are several postings on this...none of which I want to post here as it may or may not pertain to your issue. you did not open forge...please follow all directions, don't pick and choose contact your hosting company to see if mail is set up properly in hosting account make sure that your shop email address is the same as you domain, i.e [email protected] Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 23, 2014 Author Share Posted June 23, 2014 you will need to search around for that error message there are several postings on this...none of which I want to post here as it may or may not pertain to your issue. you did not open forge...please follow all directions, don't pick and choose contact your hosting company to see if mail is set up properly in hosting account make sure that your shop email address is the same as you domain, i.e [email protected] i did.. my email address are same ! Link to comment Share on other sites More sharing options...
Saurabh Deoghare Posted June 24, 2014 Author Share Posted June 24, 2014 Hi Saurabh, It is not possible multiple files with same name. If you are confused with .htaccess then you can write ini_set('max_execution_time', 300); at the top of tcpdf.php file. the page is taking time to load..but then also the blank page is apearing ! Link to comment Share on other sites More sharing options...
elektrojo Posted October 11, 2014 Share Posted October 11, 2014 my error is Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/home1/cctronic/public_html/ekarti/themes/default-bootstrap/mails/ar/order_conf_product_list.txt" on line 2 "{$product[\'reference\']}" - Unexpected "\" <-- thrown this happens only when i select Arabic language it's ok with english Link to comment Share on other sites More sharing options...
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