Help, my home page is not showing up but other pages are.

[_stardust_]

Hello all

 

My client just informed me that there site is not working...

 

http://shop.britishmotorcycle.com.au

 

but if you go to a page within the site...

 

http://shop.britishmotorcycle.com.au/3-triumph

 

it works.

 

Not sure if they did something i dont know about or if it was hacked?

 

Maybe I should upgrade?

 

Thank you in advance.

[El Patron]

upgrade?  I don't think that is a good choice.

 

turn on errors to get underlying code issue. If you do not know how read this: http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

[vekia]

btw. page you mentioned that works: http://shop.britishmotorcycle.com.au/3-triumph

doesnt work for me exactly the same as homepage.

[_stardust_]

turned on bug reports (thank you El Patron) and vuala!!

 

Warning: Memcache::getextendedstats() [memcache.getextendedstats]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Antarctica/Macquarie' for 'EST/10.0/no DST' instead in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 50

Warning: Memcache::getextendedstats() [memcache.getextendedstats]: No servers added to memcache connection in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 50

Warning: CacheMemcacheCore::__construct() [cachememcachecore.--construct]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Antarctica/Macquarie' for 'EST/10.0/no DST' instead in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 52

Warning: Invalid argument supplied for foreach() in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 52

Warning: Cannot modify header information - headers already sent by (output started at /home/britishm/public_html/shop/classes/cache/CacheMemcache.php:50) in /home/britishm/public_html/shop/classes/controller/FrontController.php on line 663

Warning: Cannot modify header information - headers already sent by (output started at /home/britishm/public_html/shop/classes/cache/CacheMemcache.php:50) in /home/britishm/public_html/shop/classes/controller/FrontController.php on line 664

Warning: Cannot modify header information - headers already sent by (output started at /home/britishm/public_html/shop/classes/cache/CacheMemcache.php:50) in /home/britishm/public_html/shop/classes/Tools.php on line 131

 

I havent touched any of this stuff nor has my client.. to my knowledge.

Edited April 30, 2014 by _stardust_ (see edit history)

[El Patron]

I do not see anything that would cause the front page to stop, i.e. these are all low level warnings that do not cause the script to stop.

	@error_reporting(E_ALL ^E_STRICT);

in config/defines.inc.php set the link above as shown.

 

recreate (re-visit) front page to see if we can see the fatal error.

 

also check your hosting account error log.

[_stardust_]

I'm sorry i don't understand. Put @error_reporting(E_ALL ^E_STRICT); in the defines.inc.php file?

 

The client got this from the hosting company just now...

 

[30-Apr-2014 14:22:22 Antarctica/Macquarie] PHP Warning: Invalid argument supplied for foreach() in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 52
[30-Apr-2014 13:22:22 Australia/Brisbane] PHP Fatal error: Call to undefined method Editorial::getCacheId() in /home/britishm/public_html/shop/modules/editorial/editorial.php on line 301
[30-Apr-2014 14:22:35 Antarctica/Macquarie] PHP Warning: Memcache::getextendedstats() [<a href='memcache.getextendedstats'>memcache.getextendedstats</a>]: No servers added to memcache connection in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 50
[30-Apr-2014 14:22:35 Antarctica/Macquarie] PHP Warning: Invalid argument supplied for foreach() in /home/britishm/public_html/shop/classes/cache/CacheMemcache.php on line 52

 

I'll check further with the errors on the servers now.

[El Patron]

there is an issue with modules/editorial/editorial.php

 

can you disable this module to see if you can access front office?

[_stardust_]

Yes! It was the 'Home Text Editor' module. Thank you so much Why do you think it was this module?

[El Patron]

Yes! It was the 'Home Text Editor' module. Thank you so much Why do you think it was this module?

 

the error message (fatal error above) shows us it was this module,

 

[30-Apr-2014 13:22:22 Australia/Brisbane] PHP Fatal error: Call to undefined method Editorial::getCacheId() in /home/britishm/public_html/shop/modules/editorial/editorial.php on line 301

 

it's very typical, customer says we didn't do anything...and unless 'very' savvy (i.e. using ftp look at file dates to see what has been updated), then one spins around and around....i.e. get's paid very little for customer not being forthright in what they did or did not do.

 

I wrote a module (marketed under trojan) but in fact tells one exactly what/when the file system has been changed.  Then it's easy to say, but the editorial module changed etc.  see my signature for link to shop/prestavault module.

 

luck!