New order email to customers?

[kavenaghi]

I use 1.5.6.2 and I'm still at the configuration phase. After much searching I can't find info anywhere about my problem. How can I do the system to send mail to customers after there placing new order? The mail settings are OK and the admin mail receive new order emails. But I as a customer on my website don't receive any mails when I make new orders with mail account in Gmail and mail account from the host company that I use.

 

Regards.

[vekia]

hello

customers receive order confirmation mail by default, so in your shop something doesnt work well.

so i have to ask:

- your problem is related only to certain payment method, or to each of them?

[kavenaghi]

I try with Bank Wire and Cash on Delivery. In both methods I don't receive any mails.

[El Patron]

Do you have mail alerts module installed?

 

back office-->modules-->(search box) mail alerts

 

Make sure mail alerts is installed and configured.

[kavenaghi]

Yes, I have this module installed and configured. Like I said I receive new order emails in admin mail, but the customer email didn't receive it.

[vekia]

hello

you tested it with various clients (mails on different domains) or your suspection is based on one test customer?

[kavenaghi]

Yes, I try with different mails ("when I make new orders with mail account in Gmail and mail account from the host company that I use."). I installed Prestashop on test domain without making any changes and settings, and I have the problem again - the admin email receive new order mail, but customer email didn't.

[El Patron]

there are several reasons to have this issue, see image, make sure your order status is very similar

 

http://screencast.com/t/RRYIobhX

 

tip also, make sure that there is email translation for language.