Password reminders not working for yahoo users?

[Ariadne]

I use the advanced smtp settings and have verified that they are all correct.

 

My customers from yahoo / gmail and hotmail recently have been complaining that they are not receiving their links to their downloads (I sell downloadable cross-stitch charts). Those who can log in to their accounts are fine, as they can download them from their history, HOWEVER I've recently had a couple who cannot log into their accounts, and the password reminder simply comes up with the red box with:

 

"There is 1 error

1. Error occurred while sending the e-mail."

 

I am using Prestashop 1.5.3.1   and can't really update to a new one as I've got a few custom things going on!

 

Has anyone any ideas on this? How I can get a better error message for one would help!

[Sharak]

Sending mails in presta is quite problematic but in most cases it's the hosting configuration's fault. I recently had similar problems with one of my shops: password remainding, order confirmation, send to friend mails. Tried many things but at the end I had to transfer my shop to another server.

As for presta issues, especially with smtp enabled, you have to make sure your shop's main email address is the same as the one you use in smtp configuration. If they don't match yahoo, gmail can block emails as spam or even you own server will block them as misconfigured.

[Ariadne]

the shop's main email address is exactly the same one. Moving to a different server isn't possible - I host on my work's server (family owned business).

 

The weird thing is, one of the customers used to get emails with no problem.

 

I *have* to use the smtp option - the php one just doesn't work.

 

With this, and the decreasing speed of Prestashop, I'm thinking of  having to change to a different ecommerce provider, one that's hosted - this is costing me far more every month in lost time than paying for hosting would do.