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Order do not show in back office


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Hello

On my clients site we got af problem with the orders. When a customer pay with a creditcard the order do not show in the back office.

If he pay with "Bank transfer" the order show in the back office.

 

We use "Quickpay" as our partner to handle the creditcards. It is a danish partner.

 

When customer pay we can see the money in QuickPay. So the payment goes well. But we cant see the order in the backend and we cant send mails to the customer about the order.

 

Can anybody help?

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