[solved by unknown hosting change] Serious problem: Smarty Cache error

[Penge58]

Hello all

 

Suddently out of the sky I now receive this error on front office Prestashop 1.5.5.0

 

Looks ugly to me.

Is this a Prestashop error or related to my server ???

 

Fatal error: Uncaught exception 'SmartyException' with message 'unable to write file /home/eldatech/www/shop/cache/smarty/compile/6d/a8/dd/wrt523ca1c6853209.83321410' in /home/eldatech/www/shop/tools/smarty/sysplugins/smarty_internal_write_file.php:44 Stack trace: #0 /home/eldatech/www/shop/tools/smarty/sysplugins/smarty_internal_template.php(201): Smarty_Internal_Write_File::writeFile('/home/eldatech/...', '<?php /* Smarty...', Object(Smarty)) #1 /home/eldatech/www/shop/tools/smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #2 /home/eldatech/www/shop/tools/smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(NULL, NULL, NULL, NULL, false, false, true) #3 /home/eldatech/www/shop/cache/smarty/compile/ab/d0/24/abd0247a361a74faf8420ead8222a1ec04579623.file.blocksearch-top.tpl.php(59): Smarty_Internal_Template->getSubTemplate('/home/eldatech/...', 'blocksearch-top...', NULL, NULL, NULL, Array, 0) #4 /home/eldatech/www/shop/tools/smar in /home/eldatech/www/shop/tools/smarty/sysplugins/smarty_internal_write_file.php on line 44

Edited September 20, 2013 by El Patron
solved with caveat (see edit history)

[Penge58]

Now I have the same error in back office also....this is not good......

[El Patron]

make sure that the two following folders permissions are 755 and subfolder/files is 644

 

happened out of the blue?  odd, possible your hosting provider did something, like change you to fastcgi or something.

/cache/smarty/compile/

/cache/smarty/cache/

[Penge58]

 

make sure that the two following folders permissions are 755 and subfolder/files is 644

 

happened out of the blue?  odd, possible your hosting provider did something, like change you to fastcgi or something.

/cache/smarty/compile/

/cache/smarty/cache/

 

Yes they are all 755

 

Yes out of the blue.

I have been using Prestashop for many days now and even the whole day today.

Suddently it happened on the front office only.

I went into admin and cleared smart cache from there then front office worked again, but just for a little while until the same happened. Then after just a few minutes it happened on the back office too an now I am not able to get in at all.

I do have backups though.

 

Could it be that the cache folders are sort of filled up so that I dont have permission to write files anymore ?

[El Patron]

755/644...not all 755...

 

you problem is very odd...and like I said your server could have changed underneath you...without you knowing it.

 

but your problem is very odd...

[Penge58]

I read this in abother post:

 

+ make sure that you have correct CHOWN for these files / directories

 

What does this mean ???

[El Patron]

if you think it's a chown problem, first change that folder and it's subfolders to 777...just for now to see how it goes...

[Penge58]

Yes,..problem solved.

The provider has a facebook page and I got help through there.

They found a problem and solved within a minute....all is fine now :-)

[El Patron]

can you post the link to that fix here just in case other community members have similar problem.  thanks

[Penge58]

can you post the link to that fix here just in case other community members have similar problem.  thanks

 

 

I don't know what my provided did on their server.

I just talked to them and they checked their linux server, found a problem and solved it.

[El Patron]

ok, thanks...I'll fix the subject solved description