Stripe payment works, but claims it didn't

[rossdavidh]

Hi,

 

I've recently gotten a Stripe account and started using the Prestashop Stripe module. I've got it working, in that when I make a purchase it shows up in my Stripe account without a problem. However, it displays this message in Prestashop after the purchase is done:

 

"Sorry, unfortunately an error occured during the transaction.

 

Please double-check your credit card details and try again or feel free to contact us to resolve this issue."

 

Obviously this could be a bit disconcerting for the customer. As I mentioned, there isn't ACTUALLY a problem, the purchase goes through just fine. But, obviously we want to find a way to get the erroneous error message to not appear. I could tweak the CSS to make it not display, but that can't be the best solution. Anybody have any ideas as to what could be causing the non-problem problem? Or maybe even just suggestions on how to debug it?

 

thanks,

ross

 

p.s. Prestashop version 1.5.4.0

Stripe module version 0.9.5

[benjamin utterback]

Hi,

 

I've recently gotten a Stripe account and started using the Prestashop Stripe module. I've got it working, in that when I make a purchase it shows up in my Stripe account without a problem. However, it displays this message in Prestashop after the purchase is done:

 

"Sorry, unfortunately an error occured during the transaction.

 

Please double-check your credit card details and try again or feel free to contact us to resolve this issue."

 

Obviously this could be a bit disconcerting for the customer. As I mentioned, there isn't ACTUALLY a problem, the purchase goes through just fine. But, obviously we want to find a way to get the erroneous error message to not appear. I could tweak the CSS to make it not display, but that can't be the best solution. Anybody have any ideas as to what could be causing the non-problem problem? Or maybe even just suggestions on how to debug it?

 

thanks,

ross

 

p.s. Prestashop version 1.5.4.0

Stripe module version 0.9.5

 

Hi, do you have one-page checkout enabled? If so, could you disable it and let me know if the error still appears?

 

    We have been working with Stripe recently and will have an updated Module  in the very near future. The module is ready and we just need final testing. I will keep you updated on the developments and release dates. 

 

  Thank you!

 

-Benjamin

[benjamin utterback]

Hello, The new Stripe Module 0.9.6 is updated to accept GBP, Euro and Dollar. You can download it for Free here, http://addons.prestashop.com/en/payments-gateways-prestashop-modules/6611-stripe.html

 

Keep me updated on any issues that you have and of course make sure to TEST and BACKUP before you change Modules. Thanks!

[DesignSolu]

Hi,

 

I'm having the same issue - with Stripe payments processing, but giving the customer the error as noted above.  I'm using Stripe in test mode and have made sure I'm running the most recent version of the module.  

 

I've noticed however, that I only get the issue when I try to purchase a backordered item.  If the item is in stock, the order processes and there is no error message.

 

I'm guessing this is a bug?  How do I get it fixed?

[benjamin utterback]

Hi, you are using Stripe in test mode but the order goes through? What card are you using to test?

[DesignSolu]

I'm still in development on my store.  Stripe is in test mode both on Prestashop and on Stripe.  I'm using the Stripe Test Card Numbers provided by the module.