LS Posted July 10, 2013 Share Posted July 10, 2013 HI Community After some inactivity I want to log into my admin account. However my password did not work -this was saved and correct. I then requested new password, which were delivered to me. Those password didn't work too. In the spirit of open source I have used online tutorials on how to reset the password and also creating new admin users using php code. I have followed the following tutorials: http://www.webhostinghub.com/support/edu/prestashop/302-reset-admin-password http://prestasolve.blogspot.co.uk/2013/05/prestashop-reset-password-doesnt-work.html http://www.inmotionhosting.com/support/edu/prestashop-15/308-password-change-via-database http://ken.edmonds-commerce.co.uk/others/prestashop/employee-does-not-exist-or-bad-password-prestashop-backend/ http://www.templatemonster.com/help/how-to-reset-prestashop-admin-details.html I also worked directly on the database creating new users, but still I cannot login. I know very well that the forum is the first source of information, but this is a bit out of the ordinary as I was always able to log into the system. In the database I can see my details. I am starting to think that the store may have been attacked. Can you please assist in pointing me in the right direction to sort this out? I really would appreciate your assistance for this issue Link to comment Share on other sites More sharing options...
vekia Posted July 10, 2013 Share Posted July 10, 2013 try with this one: http://mypresta.eu/en/art/tips-and-tricks/a-better-way-to-restore-prestashop-admin-password.html Link to comment Share on other sites More sharing options...
LS Posted July 10, 2013 Author Share Posted July 10, 2013 Thank you, I am sure that this is a good way to sort similar issues. I think that my store has been attacked or damaged as it is not even possible to register as a client. I receive the error that it is not possible to create guest log in accounts..I also noted that some fields have incorrect values ( for example the address fields upon registration, have name and surname as description instead of address 1 and address 2). Can you validate if my only hope is to restore a backup? Many thanks again for your previous response. Luca Link to comment Share on other sites More sharing options...
vekia Posted July 10, 2013 Share Posted July 10, 2013 it's hard to say what is going on if you've got working backup, use it - this is the best way in my opinion to restore functionality of the store Link to comment Share on other sites More sharing options...
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