steve22 Posted January 30, 2013 Share Posted January 30, 2013 I just started with Prestashop. I will probably spend a $1,000 on modules (with Presta) once it starts working. But I have a number of questions and problems. They are not being solved when I post them here. I don't see any developers hanging around this forum and helping the community. I have made some suggestions for improvement in the setup system (would save the next guy in line hours of headache). NO ANSWERS, NO FEEDBACK. What gives. Do we have to stumble through install ourselves. Happy customers lead to paying customers, no? Please help me understand this. Should go seek another shopping cart where the developers actively help on the forums? Regards, steve Link to comment Share on other sites More sharing options...
Sergio Ruiz Posted January 30, 2013 Share Posted January 30, 2013 (edited) I just started with Prestashop. I will probably spend a $1,000 on modules (with Presta) once it starts working. But I have a number of questions and problems. They are not being solved when I post them here. I don't see any developers hanging around this forum and helping the community. I have made some suggestions for improvement in the setup system (would save the next guy in line hours of headache). NO ANSWERS, NO FEEDBACK. What gives. Do we have to stumble through install ourselves. Happy customers lead to paying customers, no? Please help me understand this. Should go seek another shopping cart where the developers actively help on the forums? Regards, steve Developers are not your slaves. Be patient with your questions. --------------------------- I apologize for my English. Edited January 30, 2013 by Rubalcaba (see edit history) 1 Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 Dear Rubalcaba, Thanks for the reply. I have ongoing problem with 'add to cart' giving error. I have gone back to posts starting three months ago, and I did not see definite solutions. There are at least 5 threads regarding this. Maybe more time and patience is needed. Thanks. Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 FYI, I am a developer myself, supporting some a few large internet sites with a custom app. When the customer asks me to jump, my only answer is "how high"? Any customer that pays me (even the free ones) are my master, always. At least that is the North American standard of customer service Link to comment Share on other sites More sharing options...
shagshag Posted January 30, 2013 Share Posted January 30, 2013 Any customer that pays me (even the free ones) are my master, always. At least that is the North American standard of customer service Well here you have the French standard of customer service. Just jocking. if you have a bug say it in the forge. Prestashop developpers are not in the forum. Link to comment Share on other sites More sharing options...
ZenGraph Posted January 30, 2013 Share Posted January 30, 2013 I just started with Prestashop. Should go seek another shopping cart where the developers actively help on the forums? maybe.. but if you buy tickets with prestashop support then you can start asking them about their bugs ... best regards Link to comment Share on other sites More sharing options...
ZenGraph Posted January 30, 2013 Share Posted January 30, 2013 Well here you have the French standard of customer service. Just jocking. if you have a bug say it in the forge. Prestashop developpers are not in the forum. So Shagshag, you are telling that there is still some developpers active to fix bugs ? so Glad to ear that But where is the support forum team ? Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 30, 2013 Share Posted January 30, 2013 Hi Steve, could you link us to your topic(s) regarding your add to cart issue, and/or any others? Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 Ah, so paid support.. at least that is a solution, thanks ZenGraph. Also ShagShag, thanks also. I will hit the forge. But generally it NOT GOOD when a forum does not get developer support. I am a developer and on my forum, I support. Happy users, happy installs, happy buzz on the internet, $paid and expensive modules being bought. A much better business model than "paid support" IMO. Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 Hi Bejamin, Thanks for coming on this thread. Sorry for venting frustrations. I am an experienced PHP developer and have had so many problems. My goal is at the end to help the community and myself. I want to be a long term user and evangelist for your great product. Image showing issues: The s/w wants to create additional subdirs for images. It gives no warnings if it cannot. This is usually permission issue. I spend 10 hours on this. Suggest you install script to check that directories can be created and images can be uploaded/read back. Simple to do for your team (I won't bill for my 10 hours ). Simply type this into google: impossible to add the product to the cart prestashop There are quite a few threads starting 3-4 months ago (or earlier even), none with conclusive answers, a few just abandoned. Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 30, 2013 Share Posted January 30, 2013 Hi Steve, I know about the add to cart issue, however, this github link and changes helped many users. https://github.com/PrestaShop/PrestaShop/commit/93038e45f80c0fbe31cfd61432c2826fe701c916 Was this an updated store? what version? Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 (edited) Thanks, Benjamin. I will check out the github. I did not even know about it until this thread. I checked all those threads on the forum, and none mentioned github. Latest latest version of of the software. Downloaded 2 days ago. Please add the image dir check, I am just saying this for the future users of your s/w. I will report back on progress after checking the github thread. Thanks/Merci Edited January 30, 2013 by steve22 (see edit history) 1 Link to comment Share on other sites More sharing options...
shagshag Posted January 30, 2013 Share Posted January 30, 2013 Please add the image dir check, I am just saying this for the future users of your s/w. There is a test on the img folder during the install process, It has to be readable and writable to complete the install. https://github.com/PrestaShop/PrestaShop/blob/master/install-dev/controllers/http/system.php#L97 Regards 1 Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 30, 2013 Share Posted January 30, 2013 That is very strange that the latest version of the software is giving you this problem, it does not act the same for me, are there any specific errors that you can provide? Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 There is a test on the img folder during the install process, It has to be readable and writable to complete the install. https://github.com/P.../system.php#L97 Regards Thanks, ShagShag. That check is not one of the standard checks when installing the script. You know the install screen that says permissions on cache, theme, etc. directories need to be fixed. IMG dir check needs to be right in there. It is not there for the latest software which I installed 2 days ago. I see a lot of other users have an issue, and it is really HARD to diagnose. I stumbled on the solution when I successfully added an image to a product with an existing image. Then looked at the img/p dir structure, and said a ha! But then I am a php developer and just got lucky, even then. This problem shows up, at least for me, when I installed the script under root, and apache could not create dirs as a result of not having permissions. Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 That is very strange that the latest version of the software is giving you this problem, it does not act the same for me, are there any specific errors that you can provide? You know what Benjamin. This COULD also be a result of me installing the script from root. I will go back and su to nobody and install it as apache. Maybe it is related to permissions as well. I would not know. I am thinking... you guys need to test installing your s/w from shell/root super user. That wacks up permissions greatly. Most php script do not create directories, just add images, etc/ to them. So a simle chmod would do, but with your script, need to chown the directories. 1 Link to comment Share on other sites More sharing options...
shagshag Posted January 30, 2013 Share Posted January 30, 2013 You know what Benjamin. This COULD also be a result of me installing the script from root. You should not install a PHP script as root 1 Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 (edited) Yes, probably. I always install from root and the scripts always work. All I usually have to worry about it directories that involve user upload files. But this baby creates its own directories on the fly. I will test and report back. Benjamin: That github link you provided did not help. But next I will try installing not from root. Edited January 30, 2013 by steve22 (see edit history) Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 30, 2013 Share Posted January 30, 2013 Hi Steve, how will you now install it? via FTP? How did it end up? Link to comment Share on other sites More sharing options...
steve22 Posted January 30, 2013 Author Share Posted January 30, 2013 hmm.. starting it right now. I will wipe out the cpanel account and start again. First I will unzip locally and FTP it over. Benjamin, I really appreciate your help. steve Link to comment Share on other sites More sharing options...
benjamin utterback Posted January 30, 2013 Share Posted January 30, 2013 Hi Steve, no problem, if you ever feel like you need help on a thread, go ahead and PM me along with the forum link, I will do my best to help or facilitate responses. Keep us posted on how it goes, I hope it works out! Link to comment Share on other sites More sharing options...
steve22 Posted January 31, 2013 Author Share Posted January 31, 2013 Just an update. I am setting up a new cpanel account today and will ftp the files over. See how it goes and report back. In the meantime, people are having problem adding to the cart.. http://www.prestashop.com/forums/topic/191455-solved15017-impossible-to-add-the-product-to-the-cart-no-errorthrown/page__pid__1090574#entry1090574 Link to comment Share on other sites More sharing options...
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