mrt Posted November 28, 2012 Share Posted November 28, 2012 Hello, I m using and testing presta 1.5. but v a issue for downloadable pruduct. when customer buy a downloadable product and use bankwire or check, System is sending products link in mail after payment accepting but if customer use paypal, virtual product is not going to customers email adress after payment accepting. What can be the problem ? Link to comment Share on other sites More sharing options...
jpac Posted December 7, 2012 Share Posted December 7, 2012 Hi, Just discovered i have exactly the same problem in my shop. I also see that for some reason the paypal logo changes by "itself" no matter what logo you have picked. No idea yet what the problem can be but i'm checking. Link to comment Share on other sites More sharing options...
jpac Posted December 7, 2012 Share Posted December 7, 2012 Update.... If I pay with credit card or bank transfer using those options in the paypal paymet process the virtual product e-mails do arrive as expected.... if a customer pays with paypal (using their own paypal account) the virtual product e-mail doesn't arrive. I guess this could be related to the paypal module. All other payment methods are working fine and e-mails are sent as soon as the payment is accepted. Link to comment Share on other sites More sharing options...
Melinda Posted December 9, 2012 Share Posted December 9, 2012 I have the same problem with a store using paypal and no email link to download their product after purchasing. The paypal email is sending the invoice instead??? Link to comment Share on other sites More sharing options...
jpac Posted December 10, 2012 Share Posted December 10, 2012 (edited) No. paypal sends the customer an e-mail with the transaction details. That comes from paypal directly. Not from your shop. Your shop should send an invoice and a "download" link among other e-mail messages. In my case the invoice is sent but not the download link. I think the paypal module is not "triggering" the right function to send such "download" e-mail. I'm not a developer and i am only connecting details i have found around the forums. As far as I know, all other payment methods work fine sending all other e-mails: order confirmation, payment accepted, virtual product download, etc. Edited December 10, 2012 by jpac (see edit history) Link to comment Share on other sites More sharing options...
jpac Posted January 22, 2013 Share Posted January 22, 2013 here is a solution posted by "indesign" http://www.prestashop.com/forums/topic/214235-virtual-products-not-being-emailed/page__pid__1078506 Link to comment Share on other sites More sharing options...
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