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Guest Tracking


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I upgraded from 1.4.9 to 1.5 directly after setting up a brand new Prestashop installation and have made some basic modifications to a 1.4.9 template.


I am testing out my new store as a guest. When the order is completed I am presented with the option to track my order. I need to provide the order reference number and the email used for the order.

I provide the correct details (which are pre-filled) and I still get the message:

"There is 1 error : Please provide your Order Reference"


What could be causing this?





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  • 1 month later...
  • 11 months later...

bump, im having the same issue:


There is 1 error

  1. Your guest account has already been transformed into a customer account. Please login to your customer account to view this order. This section is reserved for guest accounts.


Never happened before!!

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