SOHOIT Posted August 27, 2012 Share Posted August 27, 2012 (edited) I've migrated a customers store to a new hosting provider by uploading both MySQL and content backups. I of course changed the settings.inc.php file to reflect the new MySQL database information and PrestaShop is connecting to the database without any issue. However my problem is that although I can log in to the backend and everything appears to be working correclty the storefront only returns a blank page. Updated MySQL information in settings.inc.php (connecting successfully to database) Regenerated .htaccess file Regenerated robots.txt Disabled SSL (Testing without SSL before completing the migration) Disabled cache Enabled debug output (NO error messages displayed) I'm stuck here as to what my next steps should be, so any suggestions or pointers would be greatly appreciated! Thanks, Steve Edited August 27, 2012 by SOHOIT (see edit history) Link to comment Share on other sites More sharing options...
Dh42 Posted August 27, 2012 Share Posted August 27, 2012 What is the url of the site? Link to comment Share on other sites More sharing options...
SOHOIT Posted August 27, 2012 Author Share Posted August 27, 2012 Sorry that was a bit silly to leave out of the post wasn't it. The URL is http://elegantdreamslingerie.com Following the suggestions from another post I've switched to Smarty V2 and am now receiving - Fatal error: Smarty error: unable to write to $compile_dir '/hsphere/local/home/coyoterunner/elegantdreamslingerie.com/tools/smarty_v2/compile'. Be sure $compile_dir is writable by the web server user. in /hsphere/local/home/coyoterunner/elegantdreamslingerie.com/tools/smarty_v2/Smarty.class.php on line 1095 Wondering if I have a permissions issue. Link to comment Share on other sites More sharing options...
Dh42 Posted August 27, 2012 Share Posted August 27, 2012 You do, make sure that the compile folder is set to 755. Link to comment Share on other sites More sharing options...
SOHOIT Posted August 27, 2012 Author Share Posted August 27, 2012 Yes, I've verified permissions on the folder and they are set to 755 Link to comment Share on other sites More sharing options...
SOHOIT Posted August 27, 2012 Author Share Posted August 27, 2012 I've noticed that the back office shows there are permisions errors - Back Office > Tools > Configuration Information Set write permissions for config folder Set write permissions for tools folder Set write permissions for cache folder Set write permissions for sitemap.xml file Set write permissions for img folder and subfolders/recursively Set write permissions for mails folder and subfolders/recursively Set write permissions for modules folder and subfolders/recursively Set write permissions for themes/prestashop/lang/ folder and subfolders/recursively Set write permissions for translations folder and subfolders/recursively Set write permissions for upload folder and subfolders/recursively Set write permissions for download folder and subfolders/recursively But I've verified that these files and folders are writable. Link to comment Share on other sites More sharing options...
Dh42 Posted August 27, 2012 Share Posted August 27, 2012 Hmm, contact your host and verify, some hosts have issues with their permission settings. Link to comment Share on other sites More sharing options...
SOHOIT Posted August 27, 2012 Author Share Posted August 27, 2012 Thanks for all of the suggestions! Was just getting to that point myself. Def. looks like permisisons issues. Link to comment Share on other sites More sharing options...
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