siempre Posted July 20, 2012 Share Posted July 20, 2012 My customers think they need a Paypal account to check out because: There is a button in the checkout process that you have to choose to move forward in the checkout process. The button has the Paypal logo and it also states that you can pay with a credit card and that you do not need a Paypal account (Screen shot 1 attached). After clicking this button you are taken to the next screen and there again is a Paypal logo that states that you have chosen to pay with Paypal. On this screen you select a button that says I confirm my order (Screen shot 2 attached). After clicking "I confirm my order" you are presented with a screen to enter your credit card info. By the time my customers reach the credit card screen they have gone through 5 different screens. Is there and easier and quicker solution? Paypal says that I need to use Paypal Pro which costs 30.00 dollars a month and I have to purchase a module for 199.00. Is this the only solution? How can I improve the checkout experience for my customers? Thank you, Riki Link to comment Share on other sites More sharing options...
clayton29657 Posted July 21, 2012 Share Posted July 21, 2012 May I ask what type of paypal module are you using and what type of paypal account you currently have? I just wanted to ask cause I know of several people with some similar issues. Not with screens but a module that lets a customer pay with a credit card with the standard business account Link to comment Share on other sites More sharing options...
siempre Posted July 21, 2012 Author Share Posted July 21, 2012 I am using the free Paypal module v2.8.5 I have been using Paypal standard but I recently upgraded my Paypal account to Paypal pro because Paypal tech support said that I needed Pro. But, they have also told me that Paypal Advanced would work. Since I am getting different stories from Paypal, I thought I would ask on the Prestashop forum. Link to comment Share on other sites More sharing options...
clayton29657 Posted July 21, 2012 Share Posted July 21, 2012 (edited) I do not think advance will work here I was told they are developing a module but that's what they said. Are your customers able to pay now with a credit card without having a account? Paypal told you it would work here? I saw on their site where it said only certain shops was able to use that feature did you see that? Edited July 21, 2012 by clayton29657 (see edit history) Link to comment Share on other sites More sharing options...
siempre Posted July 21, 2012 Author Share Posted July 21, 2012 My customers can pay without having a Paypal account. The Paypal logos and all of the other Paypal verbiage is confusing them. Link to comment Share on other sites More sharing options...
clayton29657 Posted July 21, 2012 Share Posted July 21, 2012 I will do a little digging around for you what version of prestashop are u using. If I can help I will reply to you. Link to comment Share on other sites More sharing options...
siempre Posted July 21, 2012 Author Share Posted July 21, 2012 I am using v1.4.7.0 Thank you for your help. Link to comment Share on other sites More sharing options...
Slidster Posted July 21, 2012 Share Posted July 21, 2012 My customers think they need a Paypal account to check out because: There is a button in the checkout process that you have to choose to move forward in the checkout process. The button has the Paypal logo and it also states that you can pay with a credit card and that you do not need a Paypal account (Screen shot 1 attached). After clicking this button you are taken to the next screen and there again is a Paypal logo that states that you have chosen to pay with Paypal. On this screen you select a button that says I confirm my order (Screen shot 2 attached). After clicking "I confirm my order" you are presented with a screen to enter your credit card info. By the time my customers reach the credit card screen they have gone through 5 different screens. Is there and easier and quicker solution? Paypal says that I need to use Paypal Pro which costs 30.00 dollars a month and I have to purchase a module for 199.00. Is this the only solution? How can I improve the checkout experience for my customers? Thank you, Riki Hi, If you go to "Preferences" in your Back Office you can make the "Checkout" process to appear in one page only. (skipping the 5 Steps) See picture. Hope this helps! 1 Link to comment Share on other sites More sharing options...
clayton29657 Posted July 21, 2012 Share Posted July 21, 2012 Yes that is definitely another way thank you slidtser. Link to comment Share on other sites More sharing options...
siempre Posted July 21, 2012 Author Share Posted July 21, 2012 Just switched to one screen check out and that helps with the multiple screens but I still have the two Paypal logos that are confusing my customers. Looks the same as the two screen shots that I attached in the original post. Link to comment Share on other sites More sharing options...
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