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How to pass Postal Code details to PayPal in the correct format


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Our shop is in Japan so the correct format for postal codes is like this:

Example: 123-4567


What currently happens is that Prestashop passes the whole 7 digits into the first

PayPal field and none into the second field.


So when the customer tries to pay using their credit card in PayPal, this throws and

error message.


Is there a way to pass the postal code correctly to PayPal i.e. 3 digits followed by 4 digits?

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  • 7 years later...

Hello ,I contact you please , because I would like to solve a problem I would like to open a PayPal account for my organisation from Haiti but I add my postal code  thé systhem does not accept they Say it IS incorrect ,Can you help me to resolve the problem please And help me to know thé correct format accept by PayPal please

Thank you



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