(SOLVED) Sub Domain (shared) SSL not letting customers log in

[fistingnemo]

Hi,

 

I hope someone can help. I've searched the forums and cannot find any identical issues.

 

The install is located on a shared host. I wanted to have SSL active for my shop but this is the first shared host I've ever installed Prestashop on and also the first sub domain SSL I've ever used.

 

The host has stated that I cannot have https://domainname.com but I have to have https://secure.domainname.com - I've enabled this and made sure the shop domain name for SSL is exactly that. I've then enabled SSL and all is working as it should be; contact page is secured, cart, my account etc are all working ok.

 

I only found out there was a problem when I tried logging in the front end as a customer (without already being logged in) and the page url kept going to /authentication?back=my-account.php and not logging me in.

 

If I disable SSL I can log in as normal and re-enable the SSL I can still view my account, make orders etc. but as soon as I click log out I cannot log back in, only when I disable the ssl can I log in.

 

When the SSL is active the login page is covered under the SSL and there's no problems with unsecured images/links/files.

 

When I try https://domainname.com I receive the following error message in Firefox: Error code: ssl_error_rx_record_too_long) - I presume this is because the certificate is only for the sub domain name.

 

What's confusing me even further is if I use another browser (I've tested Safari and IEx) I can login with SSL active but as soon as I click home or another page outside of my account, it logs me out. As mentioned above I cannot even log in with Firefox.

 

I've deleted all my cache, cookies etc but still no joy.

 

I've also tried enabling errors on the site and nothing is showing, I've tried force compile and nothing I've also tried editing Guest ID as mentioned on some other threads but still nothing.

 

I wasn't able to install the certificate with this host as I do normally on a dedicated server so they installed it, according to this https://www.networki...ols/site+check/ - all is installed ok.

 

Any help would be greatly appreciated!

 

Prestashop version is 1.4.7.3

 

Thanks

Edited June 27, 2012 by fistingnemo (see edit history)

[mmony]

Can you post your solution to this problem? I've got exactly the same issue.

 

Thanks

[fistingnemo]

Sorry yeah, it was quite simple in the end!

 

Go to the backoffice > Tools > Subdomains

 

Add new subdomain (i.e. secure) and that should fix it.